Making an Impact at Meetings

This is about how to create a confident first impression in order to achieve credibility, build rapport and reduce resistance to your objectives. The course covers non-verbal communication skills, presenting your case with impact and the principles of negotiating to achieve win-win. Course Outline: Understand the purpose of the meeting Set clear objectives as to what your required outcomes are - create your own 'shopping list' What are your priorities (core values) and preferences (peripheral tastes)? Communication How to maximise impact by making a confident start - using all your communication capabilities Listening techniques - active listening and mirroring How to maximise impact by using the 3 Vs of communication Presenting your case Structure your case to avoid irrelevance and make an impact by focussing on key organisational and individual benefits Make people flexible and negotiate towards mutually agreeable outcomes Deal with disagreement through assertive behaviours