Medical and Clinical administration

Medical and Clinical administration

COURSE CONTENT 
 
The course is divided up into Seven units, as follows:  

 
Unit 1: Reception Skills  
 
General reception skills   Duties of a Medical Receptionist   Telephone skills Customer service Making and recording appointments      
 
Unit 2: Office Administration  
 
Record keeping Communications Time management      
 
Unit 3: Technology  
 
Typing and keyboard skills Microsoft office software Common medical software      
 
Unit 4: Medical Terminology  
 
Origins of structure and medical terms    
 
Composition of medical words Terminology of body structures, systems, diseases and conditions Titles, professional qualifications and professional bodies Eponyms, acronyms and abbreviations in common use      
 
Unit 5: Working with Medicines
 
Drugs awareness Legislation governing medicines Medicines Controlled Drugs Drugs disposal      
 
Unit 6: Hygiene 
 
The importance of hygiene How to maintain hygiene standards Cleaning for infection control Waste disposal for infection control Health care associated infections      
 
Unit 7: Confidentiality 
 
The need for confidentiality
The legal position
Best practice               
Other legislation associated with record keeping
 
Assessment      
 
Each element of the course is followed by a written assignment, which is submitted to and marked by your tutor.   
 
Upon successful completion of the assignments you will be eligible for certification from OCN.