Medical and Clinical Administration Level 3

Medical and Clinical administration

COURSE CONTENT

The course is divided up into Seven units, as follows:

Unit 1: Reception Skills

• General reception skills
• Duties of a Medical Receptionist
• Telephone skills
• Customer service
• Making and recording appointments

Unit 2: Office Administration

• Record keeping
• Communications
• Time management

Unit 3: Technology

• Typing and keyboard skills
• Microsoft office software
• Common medical software

Unit 4: Medical Terminology

• Origins of structure and medical terms
• Composition of medical words
• Terminology of body structures, systems, diseases and conditions
• Titles, professional qualifications and professional bodies
• Eponyms, acronyms and abbreviations in common use

Unit 5: Working with Medicines

• Drugs awareness
• Legislation governing medicines
• Medicines
• Controlled Drugs
• Drugs disposal

Unit 6: Hygiene

• The importance of hygiene
• How to maintain hygiene standards
• Cleaning for infection control
• Waste disposal for infection control
• Health care associated infections

Unit 7: Confidentiality

• The need for confidentiality
• The legal position
• Best practice
• Other legislation associated with record keeping

Assessment

Each element of the course is followed by a written assignment, which is submitted to and marked by your tutor.