Short course

In Belfast City

£ 201-500

Description

  • Type

    Short course

  • Level

    Beginner

  • Location

    Belfast city (Northern Ireland)

  • Duration

    1 Day

  • Start date

    October

A Personal Assistant takes responsibility for much of the organisation and coordination of an office. A good Pas makes enormous contribution to effectiveness and requires numerous professional skills to be successful in this role.
By the end of this course participants will be able to:
Understand what is involved in the role of a PA
Gain essential skills in communication, delegation and motivation.
You will learn: The Personal Assistants Role, Pas Communication Skills, Taking on more challenging and responsible activities, Motivation and Delegation.
The course is suitable for anyone is currently a Pa or Executive Secretary. It would also benefit any staff who are looking for promotion from an administrative role up to a more senior level.

Facilities

Location

Start date

Belfast City (County Antrim)
See map
St. Annes Square, 20 Talbot Street, BT1 2LD

Start date

OctoberEnrolment now open

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Reviews

Subjects

  • English Language
  • Decision Making
  • PA
  • Staff
  • Executive
  • Problem Solving
  • Motivation
  • Office IT
  • Communication Skills
  • Personal Assistant
  • Communication Training
  • Skills Communication
  • Skills and Training
  • Basic Grammar

Teachers and trainers (1)

Unconfirmed Unconfirmed

Unconfirmed Unconfirmed

Unconfirmed

Doctrina's Training & Consultancy Ltd scope of trainers all have extensive knowledge and experience of delivering Customer Care training to the private and public sector as well as the voluntary sector.

Course programme

Objectives

By the end of the course participants will be able to:

· UUnderstand what is involved in their role of a Personal Assistant

· Gain essential skills in communication, delegation and motivation.

Programme

Course objectives and introductions

· Introductions/ icebreaker

· Course objectives

The Personal Assistants Role

· Developing the right image

· Characteristics of a Personal Assistant

· Gaining confidence and esteem

PA’s Communication Skills

· Listening Skills

· Giving and receiving instructions

· How to say ”No” positively
· Dealing with interruptions

Taking on more challenging and responsible activities

· Decision Making

· Pro-active Problem Solving

· Prioritising and Goal setting

· Delegation

· Planning

Motivation and Delegation
· What motivates you?

· When and how to delegate

· Being a Team Leader

· Assessing your team qualities

Additional information

We offer a group discounts for any companies who wish to book two or more delegates on any given course date.  Charities will have a 20% discount rate applied.  We also can deliver this course at your premises for a number of staff.

Professional PA's

£ 201-500