Professional PA's
Short course
In Belfast City
Description
-
Type
Short course
-
Level
Beginner
-
Location
Belfast city (Northern Ireland)
-
Duration
1 Day
-
Start date
October
A Personal Assistant takes responsibility for much of the organisation and coordination of an office. A good Pas makes enormous contribution to effectiveness and requires numerous professional skills to be successful in this role.
By the end of this course participants will be able to:
Understand what is involved in the role of a PA
Gain essential skills in communication, delegation and motivation.
You will learn: The Personal Assistants Role, Pas Communication Skills, Taking on more challenging and responsible activities, Motivation and Delegation.
The course is suitable for anyone is currently a Pa or Executive Secretary. It would also benefit any staff who are looking for promotion from an administrative role up to a more senior level.
Facilities
Location
Start date
Start date
Reviews
Subjects
- English Language
- Decision Making
- PA
- Staff
- Executive
- Problem Solving
- Motivation
- Office IT
- Communication Skills
- Personal Assistant
- Communication Training
- Skills Communication
- Skills and Training
- Basic Grammar
Teachers and trainers (1)
Unconfirmed Unconfirmed
Unconfirmed
Doctrina's Training & Consultancy Ltd scope of trainers all have extensive knowledge and experience of delivering Customer Care training to the private and public sector as well as the voluntary sector.
Course programme
Objectives
By the end of the course participants will be able to:
· UUnderstand what is involved in their role of a Personal Assistant
· Gain essential skills in communication, delegation and motivation.
Programme
Course objectives and introductions
· Introductions/ icebreaker· Course objectives
The Personal Assistants Role
· Developing the right image· Characteristics of a Personal Assistant
· Gaining confidence and esteem
PA’s Communication Skills
· Listening Skills· Giving and receiving instructions
· How to say ”No” positively
· Dealing with interruptions
Taking on more challenging and responsible activities
· Decision Making· Pro-active Problem Solving
· Prioritising and Goal setting
· Delegation
· Planning
Motivation and Delegation
· What motivates you?
· When and how to delegate
· Being a Team Leader
· Assessing your team qualities
Additional information
Professional PA's