SAP CRM

· Overview of SAP ERP and SAP CRM

· Introduction to SAP CRM

· Overview of CRM 2007 Architecture

· Channel of CRM

· CRM Application

· Role in my SAP CRM

SAP CRM Web User Interface (WEB UI)

· Architecture of WEB UI

· UI Concept & UI Component Concept

· Navigation Bar & Business Roles

· UI Configuration

· Personalization

· Additional Features in Web UI

( CR100)-- Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)

· CRM Business Partner (BP)

ü Creation of BP on Category

ü Basic setting on Field grouping & No ranges

ü BP Relationships

ü BP Roles

ü Mapping BP Classification & Account Group from R3 ‡ CRM

· Organizational Management

ü Fundamentals of SAP CRM Org Structure

ü Organizational Data determination

ü Mapping Org Model & Enterprise Structure from R3 ‡ CRM

· Territory Management

ü Hierarchy Levels, Hierarchy ID

ü Assign employee to Hierarchy

· Product Master

ü CRM Product Types

ü Creation of Hierarchies & Categories

ü Creation of Attributes & Set Types

ü Mapping Product Master & Material Master from R3 ‡ CRM

· Transaction Processing

ü Transaction Processing for Enquiry, Quotation & Order

ü Customization of Transaction Types

ü Assignment of Item Category Determination

ü Mapping Transaction Types & Sales doc Processing from R3 ‡ CRM

· Activity Management

ü Business Activity / Task

ü Activity Monitor

· Partner Processing

ü Partner determination Procedure

· Action Profile

· Pricing Fundamental (SAP CRM)

ü Configuration setting for Pricing Procedure

ü Pricing fundamentals (ECC 6.0)

ü Condition technique and pricing procedure determination (ECC 6.0)

· CRM Billing

ü CRM Billing Fundamental (ECC 6.0)

CR300 --- CRM SALES

· Introduction to Sales architecture

· The Sales cycle Process flow

· Opportunity Management

· Process flow of Quotation and Order Management

· Configuration of Quotation and Order Management

· Special Functions in Quotation and Order Management

· Product determination/Material determination

· Product Listing/Exclusion

· Free goods pricing Procedure

· Copying Controls

· Contract Management

· Credit Management {integration with FSCM}

· Business Transactions processing for order types

· Mapping Sales Transaction between SAP ERP ‡ SAP CRM

CR600 --- CRM MARKETING

· Overview on SAP CRM Sales

· Marketing planning & Campaign management

· Marketing Calendar

· Marketing Analytics

· Segmentation of business partners

· Segment builder tool

· Personalized mail forms

· External list management

· Product Proposal

· Lead Management

CR700 --- CRM SERVICES

· Overview of CRM Service

· Installed Base Management and Individual Objects

· Service Agreements and Service Contracts

· Service Plans

· Service Order Management

· Product Service Letters

· Complaints and Returns Management

· Warranty Claim Services

· Inhouse repair Management

· Case Management

· Couponing

· Mapping Transaction from R3 ‡ CRM

CR500 --- CRM MIDDLEWARE

· CRM Middleware Overview

· Concepts of Middleware

· Administration Console

· Adapter Objects

· Initial Load, Delta Load

· BDocs and types of BDocs

· BDoc Modeler

· Data exchange between R/3 backend

· Monitoring and Error handling

WORKSHOP (Project Orientation Training)

· Overview of Solution Manager

· ASAP Methodology

· Project Orientation – Business Blue Print

· Functional Specification

· End user Manual

· Resume Preparation

· Overview on ABAP Concepts

· Business Cases