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Customer care level 3 courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Service, Excellent Customer Care, Customer Care...
- Course
- Distance Learning
- Advanced
- December
- 400h
... Service Diploma provides an insightful introduction to the world of high-quality customer service provision. Explore a breakdown of the fundamentals of quality customer service, along with how to consistently meet customers’ expectations and the potential consequences of poor customer service. Study... Learn about: Communication Training, Customer relationship, Quality Training...
- Course
- Online
- Different dates available
... the extra mile to provide excellent customer service Learning Outcomes: The benefits of excellent customer service Deliver excellent customer service Handle complaints with care Recognise & adapt to customer behaviour styles Manage customer satisfaction levels Exams and Accreditation Features... Learn about: Managing Risk, Management Planning, Information Systems management...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... that directly improve customer experience. This customer service training focuses on practical approaches that help individuals respond confidently, handle queries effectively, and maintain a positive tone across face-to-face, phone, email, and online interactions. This beginner-friendly online customer service... Learn about: Communication Skills, Great Customer Service, Customer Retention...
- Short course
- Online
- Intermediate
- Different dates available
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Care...
- Course
- London
- Different dates available
...This course will help you feel more confident when dealing with the public e.g. in a shop, café or at reception. You will practise greeting customers, understanding what they want and responding to their requests. You will learn the language for offering suggestions and giving advice, describing... Learn about: Customer Care...
- Training
- Newcastle upon Tyne
- Intermediate
- Different dates available
- 1 Day
...Improve and master your customer services skills. This workshop looks at all types of customers and how we can serve them better and improve ourselves in the process... Learn about: Difficult Customers, Phone Customer Service, Personal and Management Development...
- Course
- Online
- Intermediate
- Different dates available
- 107h
... one department to another department. To run the administrative department smooth and effective, you need to know several issues related to administration. The bundle course provides six fundamental courses such as (1) admin support; (2) personal assistant; (3) business writing; (4) customer service; (5)... Learn about: Powerful Presentations, MS Excel, Ms Office...
- NVQ
- Online
- 1 Year
...Studying this course will give you an over view of customer service in a business environment alongside other business-related career subjects like finance, business structure and conflict management... Learn about: Customer Care, Customer Service, Functional skills...
- NVQ
- Appleby-in-Westmorland
...To demonstrate that you are competent in performing a number of administrative tasks. Suitable for: Anybody who is currently working in or considering employment in a customer service environment within an industry...
- Course
- Enfield
- Intermediate
- 6 Months
...An excellent opportunity to learn the skills required to provide excellent customer service, taught to Level 3 standards. This is ideal for business owners, service workers, or anyone in a client-facing environment... Learn about: Customer Service, Client Management, Client satisfaction evaluation...
- NVQ
- Online
- Different dates available
- 100h - 12 Months
... of products or services that you must have a working knowledge of Unit 3: Giving a Positive Impression How to build rapport with customers Ways of creating... Learn about: Customer Care, Customer Retention, Customer Service...
- Training
- Inhouse
- Intermediate
- 1 Day
...Become a fully proficient Customer Service service adviser with this intense workshop. You'll learn how to deal with difficult and challenging situations, the importance of uniformity and consistency and how to provide excellent customer service by phone, text and email as well as face-to-face... Learn about: Customer Service, Customer satisfaction, Customer relationship...
- Course
- Stratford-Upon-Avon
...Delegates will have a greater understanding of what their customers want and how to meet their customers' expectations in this competitive industry. This workshop provides some underpinning knowledge units towards an...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Suitable for: This course is suitable for those over the age of 16 who are employed in the relevant sector and provide customer service at varying levels... Learn about: Customer Care, Customer Service Skills, Effective Communication...
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Overall excellent.
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Experienced, competent and knowledgable assessor. I couldn't have chosen a better training organisation to enrol on for my Level 5 Diploma.
Thank you Gate Way Success. I am one step closer to achieving my goals.
Kevin.
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- Vocational qualification
- Distance Learning
- Different dates available
- 12 Months
...This qualification acts as a progression route from the Level 3 Diploma in Health and Social Care (England) qualification to the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) (90 credits) qualification. It will support you... Learn about: Communication Skills, Adult care, Management according to relevant competence...
...This qualification acts as a progression route from the Level 3 Diploma in Health and Social Care (England) qualification to the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) (90 credits) qualification. It will support you... Learn about: Communication Skills, Adult care, Management according to relevant competence...
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Overall excellent.
← | → see all
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Experienced, competent and knowledgable assessor. I couldn't have chosen a better training organisation to enrol on for my Level 5 Diploma.
Thank you Gate Way Success. I am one step closer to achieving my goals.
Kevin.
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- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
- 2 Days
... examination of the role, qualities and skills of an accomplished facilitator. A breakdown of the 3 fundamentals of facilitation: task, process and people... Learn about: Facilitation Skills, Sales Techniques, Creative techniques...
- Course
- Online
- Intermediate
- 7h - 1 Year
...The Beauty Therapist Level 3 Training Course provides a thorough understanding of modern beauty therapy, skin care, and salon treatments. Learners gain the knowledge and confidence required to perform professional beauty services, including facials, waxing, manicure, pedicure, brow shaping... Learn about: Anatomy and Physiology, Beauty Therapist, Skin Care...
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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- NVQ
- (On Site)
- 6 Months
.... 3. Do your job in a customer friendly way. 4. Provide customer service within the rules. 5. Recognise and deal with customer queries, requests and problems. 6. Maintain a positive and customer-friendly attitude. 7. Adapt your behaviour to make a good customer service impression. Suitable...
.... 3. Do your job in a customer friendly way. 4. Provide customer service within the rules. 5. Recognise and deal with customer queries, requests and problems. 6. Maintain a positive and customer-friendly attitude. 7. Adapt your behaviour to make a good customer service impression. Suitable...
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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- BTEC
- Blended
- Different dates available
- 12 Months
...This qualification is aimed at individuals who will be starting a career in a customer facing role. The Customer Service apprenticeship is designed for people who: - Are thinking of entering employment for the first time and enjoy working with people - Have just started a job and believe... Learn about: Customer Care, Customer Service Skills...
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