Team Building Event: Customer Service Team Development

Customer service problems will occur - it's inevitable that at some point, a customer will feel let down, misled, disappointed and even frustrated with your organisation. And why does this happen so often? Largely because organisations focus on delivering ‘customer service' - (what the organisation thinks the customer wants or should have) rather than delivering ‘customer satisfaction' - (what is most important to the customer in the relationship).

This customer service team building event is designed to not just view your customer relationships from a different perspective, more to transform the way you communicate with and serve customers on a daily basis.

Empowered with these tools and techniques, organisations have turned around seemingly insurmountable challenges and enhanced both customer service and customer satisfaction levels. Team members are able to stay cool, calm and focused, no matter how difficult the situation they may find themselves in. They become far better listeners, powerful influencers, solution-focused thinkers and are able to turn problems into solutions in just a few moments.

In this short, but action packed customer service focused team building event, participants will experience a very positive shift in their thinking, actions and most importantly, their personal and team effectiveness. When they leave this event they will be equipped to implement all of their learning confidently and almost effortlessly back in the workplace. Everyone's a winner!

Tailored team building event

This event is tailored to meet your unique team requirements. It is not an‘off the shelf' package - that approach simply doesn't add lasting value to your organisation. Summit takes great care to ensure that each event matches client's most important goals. That way you can feel confident that your team building event adds lots of value to you and your team.

Who is this event for?

• Customer service managers and supervisors tasked with delivering enhanced customer service levels.
• Customer service agents who are facing tough customer challenges and need to develop practical solutions quickly.
• Managers and agents who need to be more persuasive and influential to win back trust and commitment from dis-satisfied customers.
• Newly launched contact centre customer service teams who don't have the luxury of face to face customer contact.
• Remote teams who are tasked with delivering a consistent approach to customer service across the UK or the world.

What will we achieve from this team building event?

• A more customer and solution-focused team.
• Enhanced self-confidence in dealing with challenging customers.
• Improved ability to develop and/or restore trust with customers.
• An understanding of the key questions you should always ask a customer.
• An understanding of the key questions you should never ask an angry customer.
• An alignment of customer service standards and quick-win tips to maximise customer service quality.
• Enhanced personal impact that influences ethically influences customers to focus on win-win solutions.
• An invigorated, energised team that is committed to applying its learning back in the workplace for everyone's benefit.

Your investment includes:

• A tailored training programme to meet your specific requirements.
• Facilitation by a specialist, first-aid certified Summit facilitator.
• Summit support assistants as required.
• Professional insurances.
• Post event review and evaluation.
• Telephone access to your Summit facilitator for 21 days following your event.