Workbased Customer Service Knowledge Level 2
A Level
In Doncaster
Description
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Type
A Level
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Location
Doncaster
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Start date
Different dates available
ustomers
Handling customer service information
Working as a team
Meeting the needs of a diverse range of customers
Promoting and evaluating product and services
OUTLINE PROGRAMME
Successful completion of the training programme and assessment will enable learners to understand:
Employee rights and responsibilities
Career pathways in customer service
Communicating with customers
Promoting goods and services
Working as a team.
s. Your tutor will then provide you with feedback and advice and guidance to help you successfully complete the course. Upon successful completion of the course you will be provided with a NCFE Level 2 Certificate in Customer Service knowledge certificate.
Facilities
Location
Start date
Start date
Reviews
Subjects
- IT
- Customer Service
- Team Training
Course programme
Workplace learning will promote ‘in work’ progression of employed individuals with low skills via work related skills training providing provision that will raise their attainment, enabling to improve their employment status and move on to undertake higher level qualifications.
This qualification introduces candidates to:
Understanding the organisation:
- Factors effecting an organisation and the customer service role
- Employee rights and responsibilities and organisational procedures
- Career pathways in customer service
- How employees are supported in their role
- Understanding policies and procedures
Prepare to deliver excellent customer service:
- The principles of customer service in an organisation
- How Customers’ needs and expectations are identified
- How to balance customer expectations against the organisations offer
- How complaints are handled
- Legislation relating to customer service
Communication on the customer service role :
- Communicating with customers
- Handling customer service information
- Working as a team
- Meeting the needs of a diverse range of customers
- Promoting and evaluating product and services
OUTLINE PROGRAMME
Successful completion of the training programme and assessment will enable learners to understand:
- Employee rights and responsibilities
- Career pathways in customer service
- Communicating with customers
- Promoting goods and services
- Working as a team.
Workbased Customer Service Knowledge Level 2