Advanced Customer Service for the Public Sector- Virtual Training
Short course
Online
Description
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Type
Short course
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Level
Advanced
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
Facilities
Location
Start date
Start date
About this course
Understand the key elements of outstanding customer service
Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
How to develop an awareness of competitors and how to use this to improve your own service
Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Public Sector
- Public
- Customer Service
- Introduction
- Amazing
- Customer
- Environment
- Complaint
- Colleagues
- Employer
- Business
Course programme
09.30-10.00: Coffee and Introduction.What makes customer service amazing?
10.00-10.30: The essentials of advanced customer service and how to deliver them in the public sector environment.
10.30-11.15: Product knowledge. The backbone of amazing customer service.
11.15-11.30: Coffee break
11.30-12.15: Dont ignore your competitors. Stay ahead of the game and how to implement it.
12.15-12.45: Advanced communication skills. The WOW factor.
12.45-13.45: Lunch
13.45-14.45: Inspiring our colleagues and employer.
How can we get everyone involved?
Case studies. Can we do what they do?
14.45-15.45: Sales is everyones business in customer service.
15.45-16.45: Complaint handling strategies.
How to get customer feedback that makes the difference.
16.45:- Finish Summary and Action Plan.
Advanced Customer Service for the Public Sector- Virtual Training