Writing Effective Letters And Emails

Course objectives:
On completion of this programme you will be able to:
-Choose when to send an email and when to use other forms of communication
-Understand how to use different kinds of document
-Plan emails, letters and short reports efficiently and effectively
-Address the reader's needs and expectations more effectively
-Use punctuation, sentences and paragraphs correctly
-Create a written style that is interesting and easy to understand
-Email greetings and signatures
-Email policies
Course content:
Writing to communicate
-What is communication?
-The three golden rules of effective writing
-Different kinds of document and how to use them well
Why is email different?
-Advantages
-Disadvantages
-Structure
-Greetings and signatures
-Web links
-Page layout
-Email policies
A systematic approach
-Planning
-Writing
-Editing
Clarifying your objective
-Analysing the audience
-Creating a message
-Gathering and organising information
-Creating a plan
Clarifying your objective
-Analysing the audience
-Creating a message
-Gathering and organising information
-Creating a plan
Tips for writing effectively
-Producing a first draft
-Using visuals: graphs, tables, diagrams
Constructing paragraphs
-Editing sentences
-Choosing words wisely
-Using spell check and grammar check
Practical exercises
-Writing emails and letters for a variety of scenarios
Action session
-Participants identify actions they will take as a result of attending the programme
Review of Programme
Other Recommended Programmes
-Report Writing
-Microsoft Outlook Levels 1 and 2
-Microsoft Word Levels 1 and 2