Professional letter writing

course description
poorly written documents can have disastrous results. this course teaches delegates how to create concise, error free documents.

target audience
any one who needs write emails and letters in business
at course completion
after completing this course, participants will be able to:

• plan documents for different circumstances
• alter writing style
• presenting information professionally
• confidently use grammar and punctuation

prerequisites
word and outlook foundation level skills
related courses
further use of word
course size
minimum 6 delegates
topics
the purpose of the communication-when is it best to write?; email or letter?; other types of written communication - reports, faxes, proposals

writing techniques-spelling; punctuation; sentence construction; paragraphs

writing style-keep it simple; being concise; being systematic and logical; target the reader; anticipating objections positively

document layout-titles; layout; best practice; presenting numerical data

has the document worked?-closing the document; planning follow up action; measuring personal improvement.