Receptionist

In London and Birmingham

£ 275 + VAT

Description

  • Duration

    1 Day

Description

The Receptionist Training Course will teach you 'best practice' to ensure you always give an excellent first impression and present a professional & friendly image. This highly popular Professional Receptionist Training Course ensures receptionists understand their 'front line' responsibility of showcasing the company culture, level of professionalism and customer service given to it's clients.
Suitable for: » Frontline Reception staff communicating Face to Face and by Telephone. » Staff responsible for the maintenance of the Reception area. » Corporate Receptionists. » Cover staff: Receptionists, Administrators and switchboard operators

Facilities

Location

Starts

Birmingham (West Midlands)
One Victoria Square, B1 1BD

Starts

On request
London
See map
No.1 Poultry, EC2R 8JR

Starts

On request

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Course programme

Receptionist Training Course

The Receptionist is the 'face' of most organisations and very often the first point of contact for new & existing clients.

The Receptionist Training Course will teach you 'best practice' to ensure you always give an excellent first impression and present a professional & friendly image.

Who should attend

» Frontline Reception staff communicating Face to Face and by Telephone
» Staff responsible for the maintenance of the Reception area
» Corporate Receptionists
» Cover staff: Receptionists, Administrators and switchboard operators

Course Topics

The Receptionist Role

  • Corporate etiquette and awareness
  • Presentation, dress code and company ethos
  • The expectations of internal & external clients
  • Prioritising a busy workload and managing the reception area

Meeting and Greeting Visitors

  • Welcoming visitors and making an excellent first impression
  • Confident body language and friendly expressions

Customer Care

  • Maintaining consistency and delighting customers
  • Building rapport, Matching & Mirroring skills
  • Helpful attitude and acknowledging customers needs

Communication

  • Professional voice, tone and language - Positive and negative phrases
  • Active listening skills and effective questioning techniques
  • Assertiveness Techniques - Passive, Aggressive and Assertive

Telephone Skills

  • Developing a professional telephone voice
  • Preparation and structuring calls
  • Screening and transferring of calls
  • Using discretion when handling unwanted calls
  • Getting the most from enquiries and accurate message taking

Handling Difficult People

  • Keeping calm under pressure
  • Taking control and leading situations forward
  • Showing genuine interest and empathy
  • Providing alternatives where necessary

Receptionist

£ 275 + VAT