Accredited Conflict Management Workshop

Unicare

Course

In London

£ 85 VAT inc.

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Description

  • Type

    Course

  • Location

    London

  • Start date

    Different dates available

This Conflict Management training course is designed to practice conflict resolution skills through a range of scenarios, candidates will learn non physical diffusion and de-escalation techniques for challenging behaviour.The Conflict Management training course clearly sets out the legal and statutory requirements for colleagues personal safety. This course is accredited by NFPS (National Federation of Personal Safety) a global leading industry expert of this subject. This certificate is accepted within the Health and Social sector including most NHS Trust.

Facilities

Location

Start date

London
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546 Streatham High Road, SW16 3QF

Start date

Different dates availableEnrolment now open

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Subjects

  • Conflict
  • Conflict Management
  • Diversity Awareness
  • Conflict Resolution
  • Listening Skills
  • IT
  • Accredited
  • Communication Training
  • Avoidance strategies
  • Dealing with conflict situations

Course programme

LEARNING OUTCOMES
  • Describe the common causes of conflict.
  • Describe two forms of communication.
  •  Provide an example of how communication can breakdown.
  •  Describe a communication model that may be used to assist in resolving conflict.
  •  Describe patterns of behaviour that may be evident within a conflict situation.
  •  Describe the use of distance in a conflict situation.
  •  Describe different methods for dealing with conflict situations.
  •  Describe avoidance strategies.
  •  Describe and utilise certain distraction techniques, including the power of voice.
  • Written assessment

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Accredited Conflict Management Workshop

£ 85 VAT inc.

The best Business Management courses

See all

See all