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- Short course
- Distance Learning
...The test can be taken via the telephone 24 hours a day. A demonstration line is available. The call is charged at premium rate (50p per minute)...
- Short course
- Redruth
...Designed to give Managers and Supervisors the skills to effectively manage their business through a combination of training and self-study, resulting...
- Course
- Redruth
...Customer Service Skills 22 Recognising and Defusing Conflict 23 Maintaining Space 24 Defusing High Risk Conflict 25 Resolving Conflict 26 Learning...
- Short course
- Redruth
- 1 Day
...To help staff whose work involves the provision services to the public to avoid and manage conflict within the work environment, giving them the tools...
- Short course
- Redruth
...The learning objectives for this unit are as follows: (1) Explain marketing and the marketing mix and their relationship to customer focus and the business vision...
- Short course
- Redruth
- 1 Day
...Increase sales and decrease wastage. Suitable for: Businesses and candidates required to handle and care for cask and/or keg beers - as well as anyone...
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Recommended
Nicholas Kojo Tordzro
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Description
We are here to provide you with the tools you need to meet the demands of the hospitality trade in the 21st Century.We believe that your business excels because you have the confidence in all your staff that they will carry out their responsibilities to the highest possible standards.Here at APT we believe in raising standards through people development, and we provide the professional training needed to give you, and your employees, the knowledge they require to present that professional approach to all your clientele.When you use APT you know that you are benefiting from the skills of highly qualified experts in the hospitality field - experienced specialists and competent trainers - all of whom have spent years acquiring their knowledge and creating links with licensing officers and local authorities across the country.