Administering Cisco Voice and Unified Communications (ICOMM)
Course
In London
Description
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Type
Course
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Location
London
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Duration
5 Days
Upon completing this course, the learner will be able to meet these overall objectives: Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows. Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity. Suitable for: Channel Partner / Reseller Customer Employee.
Facilities
Location
Start date
Start date
About this course
The knowledge and skills that a learner must have before attending this course are as follows: Working knowledge of converged voice and data networks Basic knowledge of Cisco IOS gateways Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.
Reviews
Course programme
Course Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.
- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
- Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
- Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
- Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.
- Describe how to maintain a Cisco Unified Communications solution.
Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
- Working knowledge of converged voice and data networks
- Basic knowledge of Cisco IOS gateways
- Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
Who should attend
- Channel Partner / Reseller
- Customer
- Employee
- Course Introduction
- Overview of Cisco Unified Communications Solutions
- Overview of Administrator and End-User Interfaces
- Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Endpoint and End User Administration
- Enablement of End User Telephony and Mobility Features
- Enablement of Cisco Unity Connection and Cisco Unified Presence
- Cisco Unified Communications Solutions Maintenance
Administering Cisco Voice and Unified Communications (ICOMM)