Advanced Communication & Influencing Skills

Starting with developing a greater understanding of people, this course then translates this into a range of advanced interpersonal skills such as advanced communications, negotiation skills, building rapport, developing effective teamwork & relationships, choosing appropriate language, fostering an environment of respect, as well as developing self-awareness. A busy and invaluable course designed to make you more effective in all of your dealings with people.

Content

• People - Strange fruit indeed
• Self esteem & its impacts on... everything!
• Motivations of behaviour - our wiring
• How we process information and learning styles
• Recognise peoples wiring & processing styles
• How wiring affects interpersonal interactions
• Developing behavioural flexibility
• Interpersonal effectiveness through adaptation
• Building rapport, naturally
• Contributing to a harmonious team environment
• Communication planning with people in mind
• Language choice to improve clarity and understanding
• Advanced communications - hitting the mark always
• Getting heard more often
• Effective listening skills - hearing what you delete
• Strategies for effective interpersonal negotiation & influencing
• Advanced behavioural negotiation skills
• Predicting & managing what other people think
• Preventing & managing conflict in the workplace

Course type and teaching methods

A meeting room based course with an engaging mixture of lectures, exercises, discussions, anecdotes and case histories resulting in a high quality learning experience that is stimulating and enjoyable.