Advanced Listening Skills

Short course

In Birmingham, Bristol, Edinburgh and 4 other venues

£ 480 VAT inc.

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Description

  • Type

    Short course

  • Level

    Intermediate

  • Location

    At 7 venues

There are many reasons why people struggle to listen effectively. These include: Believing that the only way to put their point across is to talk more and increase the volume! Lacking the ability to concentrate. An inability to let go of a specific point and spending most of their time thinking about what they want to say rather than listen to the speaker. This one-day course addresses all of these and provides you with the skills, knowledge and attitudes to become a skilled listener.

Facilities

Location

Start date

Birmingham (West Midlands)
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Landmark, 2 Snow Hill Queensway Birmingham

Start date

FebruaryEnrolment now open
Bristol (Gloucestershire)
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Landmark, 5th Floor, One Temple Quay Temple Back East Bristol

Start date

MarchEnrolment now open
Edinburgh (Midlothian/Edinburghshire)
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Edinburgh Training and Conference Venue 16 St. Mary's Street Edinburgh

Start date

JanuaryEnrolment now open
Leeds (West Yorkshire)
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Otley Road, Leeds LS16 5PS. Weetwood Hall Hotel | Conferences | Events

Start date

NovemberEnrolment now open
London
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&Meetings 150 Minories Aldgate London

Start date

OctoberEnrolment now open
FebruaryEnrolment now open
Manchester (Greater Manchester)
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Cheadle House Cheadle Royal Business Park Cheadle Manchester

Start date

MarchEnrolment now open
Nottingham (Nottinghamshire)
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Village Hotel Club Nottingham Brailsford Way, Chilwell Nottingham

Start date

FebruaryEnrolment now open
See all (7)

About this course


Identification of any self imposed barriers to active listening
How to instantly develop rapport with anyone to lay the foundation for listening
How to adjust physiology to adopt the most effective listening posture
Use of a questioning framework to elicit from just about anyone what they want and why they want it
Identification and use of the key behaviours that demonstrate that you are actively listening
How to quickly identify the emotional state of anyone you come into contact with and modify your behaviour in order to be perceived as empathising with the speaker
How to recognise when a discussion is turning into a conflict and adopt a strategy to remove any unhelpful emotions out of the situation

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Reviews

This centre's achievements

2019

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 13 years

Subjects

  • Relationship Counselling
  • Counselling Psychology
  • Team Leadership
  • Listening Skills
  • Relationship Building
  • Communications Planning
  • Communication Skills
  • Communications
  • Teamwork
  • Team Bonding
  • Communication Training
  • Team management
  • Listening
  • Practice
  • Listening techniques
  • Advanced Listening Skills

Course programme

Advanced Listening Skills - Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:15 How Good Are You at Listening? (The ten main reasons why people generally are poor at listening How good are you at listening - a diagnostic exercise to reveal how good a listener you are and why you may not always pay your full attention to the speaker.)

11:15 - 11:30 Coffee break

11:30 - 12:45 The Magic of Rapport (Three techniques to instantly develop rapport with just about anyone at any time in any place!)

12:45 - 13:45 Lunch

13:45 - 14:30 The Power of Questions (A questioning framework designed to elicit the true meaning of the message being received from the speaker in terms of content and context.)

14:30 - 15:15 Behaviour Analysis (BA) (How to identify, analyse and use behaviours that demonstrate effective and ineffective listening including:Clarifying questions Probing questions Summarising Labelling behaviour)

15:15 - 15:30 Coffee break

15:30 - 16:30 Advanced Listening Techniques (Words and phrases to avoid at all costs. Techniques, words & phrases for disarming the potential for conflict.)

16:30 - 16:45 Summary & Action Plans Agreed

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Advanced Listening Skills

£ 480 VAT inc.