Advanced Listening Skills
Short course
In Birmingham, Bristol, Edinburgh and 4 other venues
Description
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Type
Short course
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Level
Intermediate
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Location
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Duration
Flexible
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Start date
October
other dates
There are many reasons why people struggle to listen effectively. These include: Believing that the only way to put their point across is to talk more and increase the volume! Lacking the ability to concentrate. An inability to let go of a specific point and spending most of their time thinking about what they want to say rather than listen to the speaker. This one-day course addresses all of these and provides you with the skills, knowledge and attitudes to become a skilled listener.
Facilities
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About this course
Identification of any self imposed barriers to active listening
How to instantly develop rapport with anyone to lay the foundation for listening
How to adjust physiology to adopt the most effective listening posture
Use of a questioning framework to elicit from just about anyone what they want and why they want it
Identification and use of the key behaviours that demonstrate that you are actively listening
How to quickly identify the emotional state of anyone you come into contact with and modify your behaviour in order to be perceived as empathising with the speaker
How to recognise when a discussion is turning into a conflict and adopt a strategy to remove any unhelpful emotions out of the situation
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Relationship Counselling
- Counselling Psychology
- Team Leadership
- Listening Skills
- Relationship Building
- Communications Planning
- Communication Skills
- Communications
- Teamwork
- Team Bonding
- Communication Training
- Team management
- Listening
- Practice
- Listening techniques
- Advanced Listening Skills
Course programme
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:15 How Good Are You at Listening? (The ten main reasons why people generally are poor at listening How good are you at listening - a diagnostic exercise to reveal how good a listener you are and why you may not always pay your full attention to the speaker.)
11:15 - 11:30 Coffee break
11:30 - 12:45 The Magic of Rapport (Three techniques to instantly develop rapport with just about anyone at any time in any place!)
12:45 - 13:45 Lunch
13:45 - 14:30 The Power of Questions (A questioning framework designed to elicit the true meaning of the message being received from the speaker in terms of content and context.)
14:30 - 15:15 Behaviour Analysis (BA) (How to identify, analyse and use behaviours that demonstrate effective and ineffective listening including:Clarifying questions Probing questions Summarising Labelling behaviour)
15:15 - 15:30 Coffee break
15:30 - 16:30 Advanced Listening Techniques (Words and phrases to avoid at all costs. Techniques, words & phrases for disarming the potential for conflict.)
16:30 - 16:45 Summary & Action Plans Agreed
Advanced Listening Skills