Advanced Management: Cross Selling and Up Selling

London Training for Excellence

Short course

In Paris (France), London, Amman (Jordan) and 22 other venues

£ 3,653.84 VAT inc.

*Indicative price

Original amount in USD:

$ 4,500

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Description

  • Duration

    5 Days

  • Start date

    Different dates available

The more products or services a customer buys from a company the more likely they are to stay with thatcompany. If you want to add value for your customers and build loyalty while improving sales this is thecourse for you. This course teaches you all the skills needed to add value to customers’ personal orprofessional lives while increasing sales for your company. You will leave training with a new attitude towardselling and the skills to be successful in cross selling upselling and overcoming resistance. And the best partis your customers will feel served not sold.

Facilities

Location

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Amman (Jordan)
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Amsterdam (Netherlands)
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Athens (Greece)
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Barcelona (Spain)
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Brussels (Belgium)
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Budapest (Hungary)
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Copenhagen (Denmark)
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Dubai (United Arab Emirates)
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Frankfurt am Main (Germany)
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Kuala Lumpur (Malaysia)
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Lisbon (Portugal)
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London
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198-206 Acton Ln, NW10 7NH

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London
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Madrid (Spain)
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Miami (USA)
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Milano (Italy)
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Mumbai (India)
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München (Germany)
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New York City (USA)
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Paris (France)
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Prague (Czech Republic)
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Singapore (Singapore)
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Stockholm (Sweden)
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Vienna (Austria)
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Zürich (Switzerland)
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İstanbul (Turkey)
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About this course


Managers
Sales representatives
Marketing agents
Retailers


The center will contact you once you have sent your information through the form

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Reviews

This centre's achievements

2018

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 6 years

Subjects

  • Benefits
  • Sales
  • Sales Training
  • Customer
  • Sales and service
  • Cross selling
  • Up-Selling
  • Customer ordered
  • Customers resist
  • Customer resistance

Course programme

  • Bringing Value to Customers
  • Understanding how combining sales and service is the best way to serve customers
  • Bringing value to customers through cross selling and upselling
  • Matching features and benefits to customer needs
  • Adding Value Through Cross Selling
  • Identifying the three types of cross selling
  • Understanding why people buy
  • Listening for cross selling opportunities
  • Creating opportunities for cross selling
  • Bridging to the offer
  • Questioning to grab interest
  • Introducing benefits
  • Gaining commitment
  • Adding Value Through Up Selling
  • Increasing the quantity of the customer’s order
  • Upgrading the product the customer ordered
  • Understanding when to upsell
  • Questioning to determine customer needs
  • Introducing benefits
  • Gaining commitment
  • Overcoming Resistance
  • Understanding why customers resist
  • Learning when to overcome resistance
  • Handling customer resistance
  • Clearing up misunderstandings
  • Dealing with drawbacks
  • Overcoming stalls

See related categories

Advanced Management: Cross Selling and Up Selling

£ 3,653.84 VAT inc.

*Indicative price

Original amount in USD:

$ 4,500

The best Business Management courses

See all

See all