Advanced Management Skills for Middle Managers

The responsibilities of managers continue to change with the evolving organisation. To create powerful impact, successful managers need to generate value whilst improving organisational performance. By incorporating the required skills and techniques, delegates will become more confident in their decision-making, learn to optimise quality and performance and inspire others towards sustained success.

Defining the manager’s role

Managing people effectively. Understanding different behavioural patterns - Managing diversity and equality - Delegation and supervision - Leadership activities and communication skills

Managerial skills and techniques. Ascertaining manpower requirements - Building loyalty and rewarding achievements - Appraising and developing an effective employee
reward system

Managing for improved performance. Strategic planning - Decision-making - Effective control

Optimising quality. Value analysis - Function process mapping - Using time effectively

Managing change

Formulating a strategic plan
Incorporating collective decision-making
Organising work-flow and delegation
Performing a valuation analysis
Business process mapping
Creating effective communication across the organisation
Managing the change process