Appraisal Skills

Doctrina Training & Consultancy Ltd

Short course

In Belfast City

£ 275 VAT exempt

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Description

  • Type

    Short course

  • Level

    Beginner

  • Location

    Belfast city (Northern Ireland)

  • Duration

    1 Day

  • Start date

    Different dates available

An effective appraisal gives you the opportunity to review past performance, discuss and agree future performance targets and to plan future training and coaching needs. At the same time it offers the employee the opportunity of discussing their performance, knowing how they are performing and allowing them to discuss their role and ideas for achieving agreed objectives. An appraisal, if done correctly, is the best opportunity you have to motivate, encourage, coach and improve productivity of the individuals in your team. This course will provide each delegate with the essential skills, techniques and tools required to effectively prepare, deliver and evaluate a highly effective performance appraisal interview that adds best value to your organisation.

Facilities

Location

Start date

Belfast City (County Antrim)
See map
Fisherwick Place, Great Victoria Street, BT1 6DY

Start date

Different dates availableEnrolment now open

About this course

By the end of the course participants will:

Appreciate the importance of appraisals in managing individuals’ performance
Understand how an organisation implements appraisals for staff
Improve focus and results by setting measurable targets where appropriate
Use a systematic approach when planning and preparing for conducting interviews
Have gained knowledge on how to deal with difficult behaviour
Develop and practise their interviewing skills

All staff who are responsible or may soon be, required to carry out staff appraisals.


Certificate of Attendance

Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date.

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Reviews

Subjects

  • Appraisal
  • Appraisal Skills
  • Establishing Rapport
  • Measuring Performance
  • Appraisal Process
  • Interview
  • Potential barriers
  • Process works
  • Paperwork
  • Agreeing realistic
  • Meaningful objectives
  • Employee prepare

Teachers and trainers (1)

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Unconfirmed Unconfirmed

Unconfirmed

Doctrina's Training & Consultancy Ltd scope of trainers all have extensive knowledge and experience of delivering Customer Care training to the private and public sector as well as the voluntary sector.

Course programme

Introduction session

Appraisals

  • The purpose of the appraisal process
  • The benefits
  • Practical work on potential barriers and how to overcome them

The appraisal process

  • Understanding how the process works
  • How to complete the paperwork

Measuring performance

  • Key result areas
  • Agreeing realistic, meaningful objectives
  • Practical work on objectives for participants’ own staff

Preparing for the interview

  • Gathering information
  • Helping the employee prepare
  • Practical exercise on self appraisal

The interview – skills

  • Establishing rapport
  • Questioning techniques
  • Listening, reflecting and summarising
  • Giving and receiving feedback, both positive and negative
  • Practical exercises

The interview – structure

  • Ensuring that the interview has a logical structure and that all areas are covered
  • Finishing on a positive note

Follow-up

  • Implementing agreed actions
  • Completing the paperwork
  • Regular monitoring

Case Studies

  • Dealing with challenging appraises

Practice interviews

  • Participants will carry out short practice interviews with feedback from colleagues and the course leader.

Course review and action session

  • An opportunity to reflect on the areas covered by the course and deal with any final questions
  • Participants will commit themselves to specific actions which they will take on their return to work to ensure that appraisal interviewing becomes a positive and on-going process.

Additional information

Group and Charity Discounts are available.  We can also deliver this course on site.

See related categories

Appraisal Skills

£ 275 VAT exempt

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