Apprenticeship Standard Hospitality Supervisor

A hospitality supervisor can operate in a range of functions across a business, this may be Food & beverage Service, Front office, Housekeeping, Concierge or Events and is likely to appeal to an apprentice who has a clear career path in mind after working in one or more of the occupations.

You will learn to demonstrate understanding and knowledge of:

• Business - vision and values, targets, financial operations, operating procedures, products/services, technology, legislation.

• People & Leadership - motivate, communicate, organise your team to meet business targets and customers' needs; identify different leadership styles.

• Customers - build customer profiles, and support marketing and sales.

You will learn the following skills:

• Business - operational procedures, budget control, supervision of services and processes, identify and isolate matters of concern, use technology efficiently.

• People - plan, resource, organise and support team, set objectives, communicate effectively.

• Customers - co-ordinate team to deliver customer needs / experience, implement sales and marketing strategies, promote brand.

You will learn the following behaviours:

Understand and demonstrate the behaviours required to meet the needs of customers, the business and team members at supervisor/team leader level.