Arrears Management Training

dancing lion training & consultancy
5.0
1 review
  • Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
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Course

Inhouse

£ 337 VAT inc.

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Description

  • Type

    Course

  • Methodology

    Inhouse

  • Duration

    2 Days

  • Start date

    Different dates available

Building and maintaining an effective arrears collections team is central to achieving collections targets and treating customers fairly. In this practical two-day course, senior managers and collections specialists are assisted to review current working practice, develop new procedures and skills to manage and motivate their credit control and collections agents.

This training programme is typically delivered in English.
Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates.

Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information.

Facilities

Location

Start date

Inhouse

Start date

Different dates availableEnrolment now open

About this course


Outcomes

❖managers who feel confident of their ability to implement the collections strategy
❖managers who can ‘walk the talk’ role modeling the attitude and behaviours consistent with responsible and effective collections
❖team members aware of FCA and OFT guidelines for customer service
❖best practice and best fit working practices implemented
❖higher collection rates and increased customer satisfaction


This programme is suitable for those managing both public and private sector officers and agents making outbound and receiving inbound calls.

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Reviews

5.0
  • Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
    ← | →
100%
4.5
fantastic

Course rating

Recommended

Centre rating

Subprime Collection Manager

5.0
04/08/2015
What I would highlight: Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
What could be improved: Nothing bad.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

Subjects

  • Team Building
  • Performance Management
  • Customer Care
  • Coaching Skills
  • Team Performance
  • Team Training
  • People Management
  • Recruitment techniques
  • Team management
  • Collections Strategy
  • Qualitative Assessment

Course programme

By the end of the course participants will be have gained the following skills:

❖defining a clear collections vision and strategy
❖recognising responsibilites and requirements to treat customers fairly
❖building a collections team – the key stages.
❖selection and recruitment – recognising and hiring the attributes and skills of an effective collections agent.
❖reviewing the work environment to support collections activity
❖monitoring and measurement – numerical and qualitative assessment practices
❖running effective team meetings
❖utilising key people management skills
❖coaching for performance – working with high, medium and low performers
❖action planning

See related categories

  • Coaching Skills inhouse
  • Performance Management inhouse
  • Customer Care inhouse
  • Free health social care inhouse
  • Other Business Administration inhouse
  • Distance learning Course
  • Dancing lion training & consultancy inhouse

Arrears Management Training

£ 337 VAT inc.

The best Other Business Administration courses

See all

See all