Assertiveness & Communication Skills

Introduces practical techniques to increase confidence in difficult situations, and for developing interpersonal and communication skills. Practical exercises are used to recognise aggressive/submissive/passive/assertive behaviours. Delegates practise how to deliver their message & gain rapport with different work groups. The importance of active listening - and focusing on agreeing practical solutions - are also highlighted.

Course Content

Interacting Effectively with Others
· Responses to conflict
· Attitudes to oneself and others
· Recognising aggressive, submissive and assertive responses
Getting Your Message Across
· Words are not enough
· Giving the right signals
· Gaining rapport
· Active listening
Responding Assertively
· Helping the other person to be receptive
· Putting your point of view across
· Focusing on finding mutually acceptable solutions
Different Types of Assertiveness
· Saying 'No'
· Standing your ground
· Workable compromise
· Deflecting Anger
· Expressing your feelings
· Raising your confidence
Practical Application
· Role plays
· Planning real life applications