Assertiveness for Maximum Impact

In every area of business (and personal) life you’re going to have to make requests, deflect anger, deal with conflict or simply say ‘no’ convincingly. Few people find this easy. But there are specific techniques that can be learned to help you act effectively.
Assertiveness is not aggression: it’s the quality that allows you to have the courage of your convictions but not at the expense of others. You don’t have to let yourself be sidelined and frustrated.
Spend one day learning how to stand your ground, stake your claim and gain what’s owed to you, in all types of situations and in a constructive way. You’ll feel better about yourself and others will think better of you.

Specific assertiveness techniques you will learn on this seminar include:
1 How to deal with aggressive, insulting or manipulative behaviour
2 Ways of saying ‘no’ without feeling guilty or causing offense
3 How to take charge of the boundaries of each personal relationship
4 How to say ‘yes’ without being taken for granted
5 How to stand up for yourself without being aggressive
6 How to stay inwardly calm while asserting your position successfully
7 How to get things moving forward when colleagues dig their heels in
8 How to use key words and body language to convince and persuade even the most awkward of colleagues
9 Techniques for other non-verbal signals to gain maximum effect
10 How to deal confidently with criticism and how not to feel nervous when challenged
11 How to communicate effectively and dynamically even when under the greatest of pressure
12 How to negotiate and create ‘win/win’ situations
13 How to recognise and develop your own personality strengths to greatest professional advantage