Assertiveness Training Course

What will you leave knowing? Assertiveness - what it is and what it's not. How to identify the four behaviour types linked to assertiveness. How to enter a potentially conflicting situation. Useful tools and techniques to apply NOW. How to manage your own emotions and respect another's. Spotting the mismatch in what's being said and what's being done. How to plan ahead and manage situations. How to handle criticism and negativity in others. How to define and see problems and conflicts. Why understanding self esteem and confidence is vital to assertiveness. Your assertiveness rights. Suitable for: Everyone! Including new and existing teams, groups, people wishing to enhance and grow their interpersonal and communication skills. It's for you if you want to learn how to assertively communicate. It's for you if you care about the messages you put across and how other people receive your messages.