Benefits management and business acceptance

This course has been created for those requiring an understanding of how business benefits are managed to facilitate their delivery. The delivery of business benefits relies in part upon effective testing and implementation of business solutions and the course also covers these areas. Our approach is to underpin theoretical concepts with a realistic case study through which participants can gain experience of applying the benefits management and business acceptance techniques.

ISEB qualifications

The course prepares participants to attain the Certificate in Benefits Management and Business Acceptance offered by the Information Systems Examinations Board (ISEB). Candidates are required to pass a one-hour open book examination in order to acquire the Certificate.

1. Rationale for business success
   • Lifecycle for business change
   • The role and importance ofbenefits management
   • The role and importance ofbusiness acceptance
2. Drivers for business change
   • The mission and strategy ofthe organisation
   • Value propositions
   • External environment factors
   • Alignment with the businessenvironment
3. The business case
   • Structure and content of thebusiness case
   • Categories of business benefit
   • Measuring benefits
   • Timing for quantifyingbenefits
4. Benefits Management and Planning
   • Benefit owners
   • The Benefits Plan
   • Benefits dependencies[BRM1]
5. User Acceptance Testing - principles and approach
   • Principles and vocabulary oftesting
   • The test process andapproaches to testing
   • Functional and non-functionaltesting
   • Test documentation
6. The model office
   • The scope of acceptancetesting
   • Time issues and testing
   • Attributes of testing staff
7. Test design techniques
   • Activity Diagrams
   • Decision Tables
   • State Machine Diagrams
8. Test planning
   • The Test Plan
   • Progress monitoring andcontrol
   • Incident management
   • Confirmation testing
   • The Test Summary Report
9. Reviews and benefits management
   • Gateways - scheduled and unscheduled
   • Assessing impact - projects,business and environmental
10. Implementation of business solutions
    • Planning the implementation
    • Implementation strategies
    • Training approaches
    • Testing competence
11. Delivery of business benefits
    • Embedding the benefits
    • Disaggregating benefits
    • Fragmentation of benefits
    • Identifying and evaluatingfurther benefits