Bullying and Harassment Counselling

IT Training Solutions Limited

Course

Inhouse

Price on request

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Description

  • Type

    Course

  • Methodology

    Inhouse

Bullying and Harassment are increasingly important issues in the workplace. This course takes the delegates through the first stage of dealing with the situation with sympathy and empathy, remaining objective and knowing when to escalate the problem.

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Course programme

Course Overview

Bullying and Harassment are increasingly important issues in the workplace. This course takes the delegates through the first stage of dealing with the situation with sympathy and empathy, remaining objective and knowing when to escalate the problem.
Performance Based Objectives
    Delegates will be able to :
  • Upon completion of the course delegates will have a sound understanding of the process involved with dealing with the first, important stage of dealing with a bullying and harassment problem.
  • They will learn to create a good environment, put the person at ease and deal with the problem with sympathy and empathy.
  • Lesson objectives help students become more comfortable with the course, and also provide a means to evaluate learning.
  • Upon successful completion of this course, delegates will be able to assess a situation, have a clear understanding of the situation by being a conciliation device and put people at ease in any environment.
  • Delegates will also learn how to be constructive and positive in the develoment of resolving issues raised.
Training Options
  • Bespoke course (a course written to your specific needs) at your company office throughout the UK, at our training venue or at an independent location, convenient to you
  • Private course at your company office throughout the UK, at our training room or at an independent location, convenient to you
Whats Included
  • Comprehensive colour course manual and exercises
  • Lunch (When at our training venue)
  • Refreshments (When at our training venue)
  • Relaxed refreshment area at our training room
Course Content
Introduction
  • What is bullying and harassment counselling?
  • Why is this first stage so important?
  • Understanding the importance of timeliness
The Environment
  • Finding a favourable place to talk
  • Understanding the importance of privacy
  • Putting people at ease
Active Listening
  • Two ears, one mouth... Improving your listening skills
  • Making notes
Taking the Heat out of a Situation
  • Don't use 'fire starters'
  • Keeping the situation cool
  • Stand back and be objective
Communications and Counselling
  • Using sympathy and empathy
  • Speaking positively and assertively
What to do next
  • Knowing when to escalate the problem
  • Advising people what to do next
  • Helping out with documenting the problem

See related categories

Bullying and Harassment Counselling

Price on request

The best HR Issues courses

See all

See all