Business Administration and Retail Diploma Level 1

During this course you will study the following modules: Understanding and working in business administration and retail Communicating electronically Creating business documents Making and receiving telephone calls Welcoming visitors Handling mail Customer service in the retail sector Teamwork Organising business travel and accommodation Supporting business meetings Roles and responsibilities in the workplace Health and safety at work Controlling, handling and replenishing stock in a retail business What skills will I gain? By studying this course you will: Develop your understanding of working in a business or retail environment Learn how a good administrator is a vital tool to any organisation Develop an appreciation for business concepts Develop your confidence in dealing with customers Improve your administration, word processing and customer service skills Gain valuable skills in time management, team work and communication How will I be assessed? This is mainly an assignment-based course with some observations carried out by your tutors. What can I do next? The skills you will learn from this course will enable you to: Pursue a career in administration or retail Progress on to a Level 2 course in Administration or Business