Business Administration or Customer Service

Business Administration or Customer Service

Introduction
Available for those aged 16-65 wishing to gain business qualifications whilst working in a commercial organisation. You will have the opportunity to expand and develop new skills and gain a clearer understanding of your responsibility within the organisation.

About the course
The course is customised to meet individual requirements - raising awareness of business activities and covering a wide range of office procedures, administration and clerical duties. You will learn about the operation of office equipment, marketing, reception and telephone duties and customer care.

The course includes

• A combination of theory and practical work
  
• Development of telephone and IT skills
  
• Communication skills
  
• Marketing
  
• Dealing with customers
  
• Functional skills in Maths and English
  

Length of the course

• 18-24 months
  

What qualifications will I gain?

• Work-based Diploma (formerly NVQ) 2 Business Administration or Customer Service
  
• Functional skills in Maths and English
  
  
• First aid training
  
• Technical certificate
  

Course options after this programme

• Work-based Diploma (formerly NVQ) 3 Business Administration or Customer Service
  
• Foundation degree in related area / subject
  
  

Career options

• Administrator
  
• Receptionist
  
• Marketing assistant
  
• Customer relations officer
  
• Holiday representative
  
• Tourist information officer
  
• Civil service career
  
• Retail opportunities