Business administration diploma online training course

Course Content

• Module 1: Introduction to the PA Course
• Module 2 : Diary Management
• Module 3 : Business Letter Writing
• Module 4 : Composing faxes, memorandums and emails
• Module 5 : Telephone skills as a PA
• Module 6 : Hotel and travel arrangements
• Module 7 : Filing systems
• Module 8 : Time Management Skills
• Module 9 : Invoicing/Petty cash
• Module 10 : Customer Care
• Module 11 : Customer Complaints Management
• Module 12 : Work Planning
• Module 13 : Document Presentation and Proofreading
• Module 14 : Confidence Building Module
• Module 15: Typing and audio skills to proficient level or further if you already touch type/Audio transcribe
• Module 16: How to Organise Effective Meetings
• Module 17: How to use Microsoft Outlook
• Module 18: How to use Excel – the Basics
• Module 19 : How to use PowerPoint (Basics)
• Module 20 : Word Processing with Microsoft Word
• Module 21 : Customer Communication and Reception Skills