Business Administration Level 2

There is a wide scope of optional units covering areas such as managing customer relations, diary systems, arranging travel and accommodation, researching and storing information, as well as a variety of units covering the use of different software and preparation of documents, so that you can tailor the qualification to your own particular job role.

Assessment

All candidates are assessed on the job using a range of methods including observation, discussion, questioning and witness testimony. This will confirm the candidate´s competence to perform a range of tasks as dictated in the NVQ standards. Candidates plan a programme of further development and assessment with their Assessor and compile a portfolio of evidence to prove that they are competent and knowledgeable in their work role.

Candidates also receive one to one feedback, support and learning following every assessment visit. This feedback is also provided to the employer to use as part of the internal development process.

This qualification focuses on:

• Carrying out your responsibilities at work
• Working within your business environment
• Handling mail
• Storing and retrieve information
• Using IT to exchange information
• Word processing software
• Making and receiving telephone calls
• Using office equipment
• Ensuring your own actions reduce risks to health and safety

THIS QUALIFICATION ALSO REQUIRES CHOOSING FROM THE FOLLOWING SPECIALIST AREAS:

• Custodial Care
• Finance
• Health and Safety
• IT
• Secretarial

EMPLOYER BENEFITS:

• HIGHLY MOTIVATED WORK FORCE
• IMPROVED BUSINESS TECHNIQUES AND PROCESSES
• STAFF BECOME MORE EFFICIENT WITH WORKING IN THEIR BUSINESS ENVIRONMENT
• IMPROVED STAFF AWARENESS OF BUSINESS GOALS AN OBJECTIVES
• STAFF RETENTION
• CUSTOMER RETENTION
• IMPROVED QUALITY OF SERVICE

LEARNER BENEFITS:

• RECOGNISED QUALIFICATION
• IMPROVED BUSINESS TECHNIQUES AND PROCESSES
• STAFF BECOMING MORE EFFICIENT WITH WORKING IN THEIR BUSINESS ENVIRONMENT
• IMPROVED STAFF AWARENESS OF BUSINESS GOALS AND OBJECTIVES
• DEVELOP NEW SKILLS
• GAIN RECOGNITION OF EXISTING SKILLS