London Business Training & Consulting

The Business Context of Total Quality Management

4.5 1 opinion
London Business Training & Consulting
In Hammersmith
  • London Business Training & Consulting

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Important information

Typology Short course
Location Hammersmith
Duration 1 Week
Start 29/07/2019
other dates
  • Short course
  • Hammersmith
  • Duration:
    1 Week
  • Start:
    other dates

How about getting to know about the implications for service quality in a changing business environment? This formation "The Business Context of Total Quality Management" of LBTC in Emagister is the one for you!

Thanks to this short course you will be able to push forward your career by learning about the characteristics of service, the service quality GAP model, dimensions and determinants of service and service encounters and service delivery processes and the role of personnel.

With it, you will understand the importance and role of supplier development in TQM and the need to develop long-term collaborative business partnerships between customer and supplier.

Contact to learn about it!

Facilities (1)
Where and when
Starts Location
29 Jul 2019
25 Nov 2019
W6 0NB, London, England
See map
Starts 29 Jul 2019
25 Nov 2019
W6 0NB, London, England
See map

To take into account

· Who is it intended for?

Chief officers, directors and heads of departments who wish to play a greater role in determining the quality policy within their organisations; senior management team members who wish to create the strategic dialogue, organisational environment, atmosphere, values and behaviour in which total quality management (TQM) can achieve its potential; those who wish to create an organisational culture in which each person in every department is fully committed to improving their own performance and is dedicated to satisfying their internal customers’ needs and future expectations; middle and first-line management who wish to play a key role in putting the principles of TQM in place at the sharp end of their organisation; industrialists; management consultants.

· Qualification


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Reviews on this course

Joseph A,
4.5 19/05/2018
What I would highlight: Keep it up, I have a great session.
What could be improved: nothing to improve
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)
Reviews gathered by Emagister & iAgora

Achievements for this centre


How do you get the CUM LAUDE seal?

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The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 1 years

What you'll learn on the course

Quality Systems
Quality Policy
Quality management
Quality Process
Quality Training
Development Finance

Course programme

Policy Deployment
  • What is policy deployment?
  • The policy deployment process
  • A check-reflect-improve-scrutinise-pass (CRISP)
  • Approach to policy deployment
Quality Costing
  • Categorisation of quality costs
  • Collecting quality costs
  • Some cost aspects of manufacturing industry
  • Reporting quality costs
  • Use of quality costs
Managing People
  • QM and the management of people
  • HR policies and practices
  • Employee involvement
  • Organisational culture
  • Integration
Managing Service Quality
  • The service environment
  • Defining service quality
  • The role of personnel in service delivery
  • Service delivery
Supplier Development
  • Long-term issues of partnership
  • Barriers to developing partnerships
  • Conditions of partnership
  • The issues to be considered in partnership
  • The process of partnership
  • Potential difficulties of operating partnerships