The Business Context of Total Quality Management

4.5
1 review
  • Keep it up, I have a great session.
    |

Course

In Hammersmith

£ 2,675 VAT inc.

Description

  • Type

    Course

  • Level

    Intermediate

  • Location

    Hammersmith

  • Duration

    1 Week

Upon completion of this course, you will be able to understand:

The history and concept of policy development.
A policy deployment model that will enable an organisation to deploy, in an effective manner, its vision, mission, goals, objectives, targets and means.
Why quality costs are important to management.
How to identify, collect, analyse, report and use quality costs to best advantage.
The typical pitfalls in quality cost collection.
The need to consider the ‘soft-aspects’ of TQM.
The key role that the HR function can play in the development and success of TQM.
The implications for service quality in a changing business environment.
The characteristics of service, the service quality GAP model, dimensions and determinants of service and service encounters and service delivery processes and the role of personnel.
The importance and role of supplier development in TQM and the need to develop long-term collaborative business partnerships between customer and supplier.
The typical barriers in supplier development.
How organisations should start and advance the partnership concept.

Facilities

Location

Start date

Hammersmith (London)
See map
W6 0NB

Start date

On request

About this course

Chief officers, directors andheads of departments who wish to play a greater role in determining the quality policy within their organisations.
Senior management team members who wish to create the strategic dialogue, organisational environment, atmosphere, values and behaviour in which total quality management (TQM) can achieve its potential.
Those who wish to create an organisational culture in which each person in every department is fully committed to improving their own performance and is dedicated to satisfying their internal customers’ needs and future expectations.
Middle and first-line management who wish to play a key role in putting the principles of TQM in place at the sharp end of their organisation.
Industrialists
Management consultants

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

4.5
  • Keep it up, I have a great session.
    |
100%
4.7
excellent

Course rating

Recommended

Centre rating

Joseph A,

4.5
19/05/2018
What I would highlight: Keep it up, I have a great session.
What could be improved: nothing to improve
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2018

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 5 years

Subjects

  • Policy
  • Policy Deployment
  • Deployment
  • Process
  • Process technology
  • Quality Costing
  • Costing
  • Quality Process
  • Manufacturing Industry
  • Manufacturing Engineering
  • Manufacturing
  • Industry

Course programme

Policy Deployment
  • What is policy deployment?
  • The policy deployment process
  • A check-reflect-improve-scrutinise-pass (CRISP)
  • Approach to policy deployment
Quality Costing
  • Categorisation of quality costs
  • Collecting quality costs
  • Some cost aspects of manufacturing industry
  • Reporting quality costs
  • Use of quality costs
Managing People
  • QM and the management of people
  • HR policies and practices
  • Employee involvement
  • Organisational culture
  • Integration
Managing Service Quality
  • The service environment
  • Defining service quality
  • The role of personnel in service delivery
  • Service delivery
Supplier Development
  • Long-term issues of partnership
  • Barriers to developing partnerships
  • Conditions of partnership
  • The issues to be considered in partnership
  • The process of partnership
  • Potential difficulties of operating partnerships

The Business Context of Total Quality Management

£ 2,675 VAT inc.