Business Process Management and Change

The organisational quest for business effectiveness and efficiency is aligned to the successful optimisation of business processes. Before a successful implementation of BPM, organisations need to assess their appetite and capacity for change, agree on an envisaged end state and construct a strategic roadmap.

Identifying the need for change. The market place and its demands - Competition’s effect on your sector of the market place - Company purpose, strategy and capacity for change

Aligning business processes to change. Analysing and evaluating the effectiveness of current processes - BPM life-cycle: design, modelling, execution, monitoring
and optimisation - Dividing the business into processes instead of functions

Creating people-centred processes. Balanced Scorecard - Aligning services with customer needs

Optimising technological processes. Modelling processes to identify opportunities - Budgeting, forecasting and profitability analysis

Successfully implementing change. Constructing a roadmap - Gaining buy-in from employees and management - Identifying changes to organisational structure based on agreed vision of the end state - Recognising the barriers to change and how to deal with them

Business process mapping
Determining competitiveness through benchmarking
Business process analysis and evaluation Developing strategic plans
Successfully introducing and leading change
Using influence to gain buy-in
Developing and implementing effective business processes