Business Diploma (Level 3) Course

The programme provides 15 course units and can select ANY FIVE units in order to be eligible for the Business Diploma (Level 3)

Management Skills:

Module 1: Principles And Practice Of Managing

• Introduction
• The Manager’s Role
• Managing Yourself
• Managing People
• Managing Information
• Managing Finance

After studying this unit you will:

• Explore what comprises a manager’s role in an organisation
• Examine the principles of managing human and physical resources

Module 2: Principles And Practice Of Employing People

• Introduction
• Recruiting Staff
• How To Interview People
• Keeping Staff
• Parting With Staff
• Legal Aspects Of Employment
• Paying People

After studying this unit you will:

• Know the principles of good practice in recruiting staff
• Explore methods of paying, keeping and parting with staff
• Comprehend the legal framework which applies to employment

Module 3: Understanding Workplace Equality & Diversity

• Introduction
• Equality Strands
• Discrimination
• Key Legislation
• Adopting & Promoting Good Practice

After studying this unit you will:

• Understand different quality strands
• Describe discrimination and key legislation which affects it
• Explore ways of promoting equality and eliminating discrimination

Module 4: Project Management

• What Is Project Management?
• Initiation Of The Project
• Planning Of The Project
• Choosing And Motivating The Team
• Players Within The Project
• Monitoring The Project
• Finalising The Project

After studying this unit you will:

• Recognise the steps employed in planning a project
• Develop an understanding of the roles of team members and how to motivate them
• Describe methods of monitoring and delivering a completed project

Legal Aspects

Module 5: Employing People And The Law

• Recruiting Staff And The Law
• The Recruitment And Selection Process
• Retaining Employees And The Law
• Parting With Employees And The Law

After studying this unit you will:

• Appreciate the legal framework related to employment
• Understand good practice techniques to ensure compliance with the law in relation to recruiting, keeping and parting with staff.

Module 6: Customer Relationships And The Law

• Creating A Legally Valid Customer
• Contract
• Terms And Conditions
• Unfair Terms In Customer Contracts
• Regulations 1999
• Potential Problems With Goods And
• Services
• Rectifying A Problem
• Making A Complaint
• Creating A Valid Business To Business
• Contract
• Unfair Contract Terms Act 1977
• Distance Selling Regulations
• The Doorstep Selling Regulations
• E-Commerce Regulations 2002
• The Consumer Protections From Unfair
• Trading Regulations 2008
• The Business Protection From
• Misleading Marketing Regulations 2008
• Guarantees And Warrantees
• Product Liability
• Consumer Protection Act 1987
• Negligence
• The General Product Safety Regulations
• 2005
• Claiming In The Small Claims Court

After studying this unit you will:

• Examine the legal framework which applies to customer and selling goods and services
• Explore specific laws and regulation which govern relationships with customers
• Establish procedures for dealing with customer complaints and settling grievances.

Module 7: Workplace Health Comfortable Working Condition Smoking

• Alcohol Drugs And Substance Abuse
• COSHH
• Manual Handling
• First Aid
• New And Expectant Mothers
• Young People
• People With Disabilities
• Health Surveillance

After studying this unit you will:

• Explore legislation and regulation which is designed to promote workplace health
• Examine key aspects and requirements of significant workplace health legislation
• Summarise actions to be taken to ensure compliance with key regulations

Module 8: Workplace Safety Clean Working Conditions

• Suitable And Safe Working Equipment
• Preventing Slipping And Tripping
• Transparent And Translucent Surfaces
• Windows, Skylights, Ventilators, Doors And Gates
• Safety Of Escalators And Walkways
• Fire Safety
• Electrical Safety
• PPE

After studying this unit you will:

• Explore legislation and regulation which is designed to promote workplace safety
• Examine key aspects and requirements of significant workplace safety legislation
• Summarise actions to be taken to ensure compliance with key regulations

Module 9: Marketing & Promoting a Business Marketing

• Why You Must Do Market Research?
• Who Will Be Your Typical Customer?
• What Do Customers Want?
• Why Will Your Typical Customer Buy From You?
• How To Conduct Market Research Successfully
• Swot
• Your Marketing Plan
• Advertising

After studying this unit you will:

• Examine the value of and common techniques for market research
• Undertake SWOT analysis
• Identify customer, competitor and product profiles
• Devise a marketing plan

Module 10: Marketing Planning Reviewing The Current Position

• SWOT Analysis
• PEST Analysis
• Product Life Cycle
• Planning For Marketing
• Market Research
• Your Customers,
• Your Product
• Your Competitors
• Marketing Objectives
• Marketing Strategy
• Marketing Mix
• The Four P’s
• Marketing Action Plan

After studying this unit you will:

• Conduct a range of marketing analyses to establish the current position
• Define marketing objectives and strategy
• Examine the marketing mix
• Devise a marketing action plan

Customer Care:

Module 11: Customer Service Excellence

• Introduction
• What Is Service Excellence?
• Why Is Service Excellence Important?
• What Do Customers Want?
• How To Plan For Service Excellence
• How To Deliver Service Excellence
• How To Monitor Service Excellence
• How To Maintain Service Excellence

After studying this unit you will:

• Understand the need for a benefits of excellence in customer service
• Devise a customer service excellence implementation plan
• Describe how to implement and monitor the customer service excellence plan

Module 12: Recruitment And Selection

• The Recruitment Process
• Defining The Vacancy
• The Power Of Advertising
• The Use Of Agencies
• Targeted Selection –
• Competency Based Interviewing
• Selection And Making An Offer
• The Importance Of Diversity
• The Induction Of New Staff

After studying this unit you will:

• Examine the stages in the recruitment and selection process
• Know how to advertise vacancies and shortlist candidates
• Set up selection interviews
• Comprehend the legal framework within which recruitment operates

Module 13: Training And Development

• Identifying Training Needs
• Choosing External Training
• Planning The Training
• Preparing The Training
• Delivering The Training
• Evaluating The Training

After studying this unit you will:

• Describe the training and evaluation cycle
• Explore how to plan and prepare training events
• Examine how to deliver training events and evaluate their effectiveness

Module 14: Employee Relations Managing Employee Relations

• Staff Motivation
• Communication
• Dealing With Conflict
• Grievance Procedure
• Disciplinary Procedure

After studying this unit you will:

• Know the broad context of employee relations and its importance in the workplace
• Describe the value of good communications with staff
• State how to deal effectively with grievances and disciplinary issues.

Financial Control:

Module 15: Credit Control Credit and bad debts

• Is My Customer Credit Worthy?
• Credit Application Form
• Credit Checks and References
• Credit Control Routines
• Terms And Conditions Of Sale
• Debt Recovery Through The Courts
• The Courts And Their Powers Of
• Collection
• Statutory Demands, Insolvency And
• Bankruptcy
• Winding Up Petitions
• Voluntary Arrangements
• VAT And Tax Relief For Bad Debts

After studying this unit you will:

• Know how to check credit worthiness of a customer
• Set up a credit checking and credit control routine
• Explore how to use the courts to recover debt
• Describe arrangements for bankruptcy, winding up and other statutory closures of indebted businesses