Business Enhancement Training courses

...This highly popular Professional Receptionist Training Course ensures receptionists understand their 'front line' responsibility of showcasing the company culture...

...This 1 day Telephone training course will teach best practice skills and techniques. The Course content is tailored to the needs of each person...

...» Learn Assertiveness skills & techniques » Be friendly and show interest with people » Use empathy and sympathy with people » Give reassurance...

...anger, aggression, frustration, conflict & emotion. Staff looking to improve the way they handle difficult customer situations, including: Complaints...

...Positive and negative phrases Effective questioning techniques Understand the barriers to good listening - Learn active listening skills Building rapport...

...assertive The difference between confidence, assertiveness and aggression Become confident in your own personal style Use your tone and body language... Learn about: Assertiveness Training...

...exceed their expectations and set your organisation apart from the competition. Understanding the needs and expectations of your customers is an essential...

...awareness Corporate and brand awareness Achieving the most from every scenario Perceptions and Expectations Increased Confidence Negative and positive attitudes Option...