Top courses
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
...and empathy Providing alternatives where necessary...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
...questioning techniques Understand the barriers to good listening - Learn active listening skills Leading calls in a timely manner Telephone Techniques...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
...Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face. Exceptional Customer Service Training Course Set your Organisation...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
...Customer Situations training course. Suitable for: Staff looking to improve the way they handle difficult customer situations, including: Complaints...
- Training
- London
- 1 Day
...case studies and discussions are used to ensure maximum participation from every delegate. Whether it be verbal or non-verbal communication...
- Short course
- Londonandanother venue.
- Birmingham
- 1 Day
...group practicals, case studies and discussions are used to ensure maximum participation from every delegate. Suitable for: Assertiveness skills improve... Learn about: Assertiveness Training...
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Description
Learning and Development is our passion! We work with our clients to understand their needs and to deliver a practical training programme that gives outstanding results!Learning & DevelopmentThe key to our success is our team of highly experienced training professionals who design, and consistently deliver, exceptional training programmes.We use Role play's, Group Discussions and Group Activities to ensure Maximum Participation from every delegate - This provides an Interactive, Interesting and Highly Productive day of Learning & Personal Development for the delegate.Average group size » Open course: 5 delegates » In-house Training: 6-12 delegatesWe recommend keeping group sizes to a minimum to ensure individual needs are met and plenty of personal coaching is given.