Call Centre Management & Employee

Call Centre Management & Employee Training

Call centres are becoming the major channels for communication between companies and their customers.Hundreds of Call Centres now exist in the UK alone, with many more in the process of being set up. The phenomenal growth of Call Centres in the UK has presented a multitude of new challenges to organisations that handle customer service, telemarketing and other focused areas that are applied using the phone.

Employee training in call centres offer HR and Training Professionals unique opportunities for win-win partnerships with the operations side of their business.

Anderson Stockley offer a wide range of training that is specific, relevant & effective for the Telebusiness industry. By including one day workshops & modular programmes that are integrated with call centre technologies, and using skilled and experienced trainers we are ideally placed to offer a total solution for companies planning strategic training that is linked to business needs.

Soft Skills Development:

• Report Writing
• Telephone Skills
• Trainer Training
• Negotiation Skills
• Presentation Skills
• Effective Team Meetings
• Managing Difficult People
• Appraiser And Appraisee Skills
• Interpersonal Management Skills
• Enhancing Customer Service Skills
• Improving Departmental Performance
• Decision Making And Problem Solving Skills
• Time Management And Project Management
• Leadership Skills - Introduction And Advanced
• Team Leader Skills And Strategic Management
• Listening Skills And Note Making On A Computer
• Telephone Sales Techniques - Basic And Advanced
• Coaching Skills And Developing Team Performance