105

Telephone Skills training

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  • Telephone Skills
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Telephone Skills - Inhouse training
Business Enhancement Training
  • Training
  • Inhouse
  • 1 Day

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Call Centre, Persuasion Skills, Customer Service Skills... More


£275
VAT inc.
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  • Training
  • London
  • 1 Day

...of Voice and Language when communicating by telephone. Positive Communication: Using more than just words to convey sincerity and interest. Questioning and Listening Skills... Learn about: Persuasion Skills, Negotiation Skills, Call Centre... More


£495
+ VAT
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  • Training
  • East Grinstead

...positive image Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections... Learn about: Customer Care, Call Centre, Customer Service Skills... More


Price on request
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  • Training
  • Inhouse
  • 2 Days

...development programmes This customer service programme provides all the techniques and skills needed to meet, greet and interact with customers and... Learn about: Customer Service Skills, Influencing Skills, Customer Care... More


Price on request
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  • Training
  • Torquay

...representing your company in the most positive way? Are they "commercial aware" when speaking with customers or prospects? Are you confident that... Learn about: Customer Service Skills, Call Centre, Customer Care... More


Price on request
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  • Training
  • Wellingborough
  • 1 Day

...Confidently look forward to receiving people, live or on the telephone. Project a perfect first image for the callers and visitors. Be cognisant of security... Learn about: Influencing Skills, Customer Service Skills, Negotiation Skills... More


Price on request
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  • Training
  • Warrington
  • 1 Day

...professional image whilst examining voice control, key stages of the call, controlling the call, and handling difficult situations... Learn about: Customer Care, Customer Service Skills... More


Price on request
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  • Training
  • London
  • 1 Day

...and the principal contact method for many businesses. This course is designed to train new or experienced business people in the key telephone skills required... Learn about: Call Centre, Sales Training, Telephone answering... More


£350
+ VAT
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  • Training
  • Chester
  • 1 Day

...their telephone communications skills successfully. Anyone who communicates via the telephone. Communicating with the internal and external customer... Learn about: Customer Service Skills, Negotiation Skills, Influencing Skills... More


£195
+ VAT
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  • Training
  • Inhouse in Birmingham
    and 4 other venues
  • 1 Day

...sales or Office personnel who deal with customers on the telephone and are in a position to influence a sale A practical and participative programme designed... Learn about: Persuasion Skills, Influencing Skills... More


£295
+ VAT
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Telephone Service Skills (Part 1) - Inhouse training
Creativedge Training & Development Ltd
  • Training
  • Inhouse

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Customer Service Skills, Sales Training... More


Price on request
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  • Training
  • Birmingham
    and 5 other venues
  • 1 Day

...phone and how to use it to influence • Control a call and gain information • Question and listen effectively • Manage a difficult situation assertively... Learn about: Customer Service Skills, Improve Communication, Verbal Skills... More


£245
+ VAT
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Telephone Excellence - Inhouse training
Management Training & Development
  • Training
  • Inhouse

...expectations of the levels of service that he or she receives from you. You will learn the skills and techniques to handle any type of incoming call... Learn about: Influencing Skills, Customer Service Skills, Negotiation Skills... More


Price on request
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  • Training
  • Inhouse
  • 1 Day

...skills and knowledge to use the telephone as an effective communication tool. Course Outline: Create a professional image on the telephone Use telephone... Learn about: Customer Care, Negotiation Skills, Persuasion Skills... More


£699
VAT exempt
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Telephone Collections - Online training
Institute of Credit Management
  • Training
  • Online

...provides pointers for successful collection and gives tips to put into practice immediately. What you can expect from the Webinar The very best of tutorial advice... Learn about: Call Handling, Negotiation Skills, Influencing Skills... More


£97
VAT inc.
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Basic Telephone Techniques - Inhouse training
Rhodes Training and Development Ltd
  • Training
  • Inhouse
  • 2 Days

...The course is aimed at all levels of experience. The course recognises the importance of telephone skills and customer care to every business as customers... Learn about: Call Centre, Customer Service Skills... More


Price on request
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  • Training
  • Northampton
  • 8h

...smile when you dial Voice - tone, pace, words Personality types - matching your language to the caller Builing personal confidence Handling difficult callers... Learn about: Improve Communication, Verbal Communication, Customer Service Skills... More


£220
+ VAT
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  • Training
  • London
  • 1 Day

...When communicating with your clients or customers, the telephone is a vital business tool and the principal contact method for many businesses... Learn about: Customer Service Skills, Customer Care, Effective Communication... More


£350
+ VAT
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  • Training
  • Northampton

...sales and communications. Quality and continuous customer service is an essential element for developing relationships with clients. Professional telephone... Learn about: Persuasion Skills, Negotiation Skills, Call Centre... More


Price on request
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  • Training
  • Coventry
  • 1 Day

...skills to break down communication barriers and respond to the needs of the caller in an engaging manner. First impressions count. This course is designed... Learn about: Telephone answering, Improve Communication, Effective Communication... More


£215
VAT inc.
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