Telephone Skills training

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional...

...expectations of the levels of service that he or she receives from you. You will learn the skills and techniques to handle any type of incoming call...

...representing your company in the most positive way? Are they "commercial aware" when speaking with customers or prospects? Are you confident that...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...The course is aimed at all levels of experience. The course recognises the importance of telephone skills and customer care to every business as customers...

...professional image whilst examining voice control, key stages of the call, controlling the call, and handling difficult situations...

...sales and communications. Quality and continuous customer service is an essential element for developing relationships with clients. Professional telephone...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...techniques course and is targeted for people who have been performing the role of a Customer Service / Sales advisor for a period of time. The course recognises...

...telephone collection experience. It is an ideal follow on for those who have attended the ICM 'Gettign Started in Telephone Collections' seminar. Course review...

...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet. This course covers...

...skills to break down communication barriers and respond to the needs of the caller in an engaging manner. First impressions count. This course is designed...

...quality service to all contacts. The course recognises that to maintain high standards people working on the telephone need to be monitored...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...adapted to clients markets. Cultural Training for Off-Shore Call Centres Outsourcing to an off-shore call centre requires total confidence that the...

...The phenomenal growth of Call Centres in the UK has presented a multitude of new challenges to organisations that handle customer service, telemarketing...

...is expected of them in terms of product knowledge. This course recognises the importance of providing support in the first few weeks of a new employee’s job role...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...evaluation forms 2 Understanding the Talk Types of Sales Common Sales Approaches Glossary of Common Terms 3 Getting Prepared to Make the Call Identifying... Learn about: Sales Talk, Sales Fundamentals, Sales Process...

...Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face. Exceptional Customer Service Training Course Set your Organisation...