51

Telephone Skills training

Sort by
  • All
  • Close to
  • Online
  • Abroad
YOUR CURRENT SELECTION
  • Telephone Skills
COURSE TYPE
  • All 231
  • Courses and Training 187
  • Further Education 44
PRICE
  • £500
  • £200
  • £100 or less
SUBJECT AREA
STARTING
  • In 30 days 8
  • In 3 months 8
  • In 6 months 8
  • In 9 months 8
  • In 1 year 8
  • In over a year 8
DURATION
  • Hours 35
  • Days 3
  • Weeks 3
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 0
LEVEL
  • All levels 5
  • Beginner 2
  • Intermediate 1
  • Advanced 2
CHARACTERISTICS
  • Intensive 1
WHERE TO STUDY
Country
Area/Region
METHODOLOGY
  • All 51
  • Online/Distance 5
  • Classroom-based 24
  • Blended 0
  • Inhouse 22
EMAGISTER CUM LAUDE
Impact Factory
Telephone Technique Training - Inhouse
4.0 fantastic 3 opinions
Impact Factory
  • Training
  • Inhouse in City Of London
  • Different dates available
  • 5 Days

...Maybe that's true. Perhaps someone is new to the office environment and needs help with the basics, like how to create a warm and professional telephone... Learn about: Assertive Behaviour, Telephone Skills, Corporate Communications... More


Price on request
Add to comparator
Telephone Skills - Inhouse training
Business Enhancement Training
  • Training
  • Inhouse
  • 1 Day

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Negotiation Skills, Customer Service Skills, Call Centre... More


£275
VAT inc.
Add to comparator
  • Training
  • Torquay

...representing your company in the most positive way? Are they "commercial aware" when speaking with customers or prospects? Are you confident that... Learn about: Customer Service Skills, Call Centre, Customer Care... More


Price on request
Add to comparator
  • Training
  • Warrington
  • 1 Day

...professional image whilst examining voice control, key stages of the call, controlling the call, and handling difficult situations... Learn about: Customer Service Skills, Customer Care... More


Price on request
Add to comparator
Telephone Service Skills (Part 1) - Inhouse training
Creativedge Training & Development Ltd
  • Training
  • Inhouse

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Sales Training, Customer Service Skills... More


Price on request
Add to comparator
Telephone Excellence - Inhouse training
Management Training & Development
  • Training
  • Inhouse

...expectations of the levels of service that he or she receives from you. You will learn the skills and techniques to handle any type of incoming call... Learn about: Influencing Skills, Customer Care, Negotiation Skills... More


Price on request
Add to comparator
Basic Telephone Techniques - Inhouse training
Rhodes Training and Development Ltd
  • Training
  • Inhouse
  • 2 Days

...The course is aimed at all levels of experience. The course recognises the importance of telephone skills and customer care to every business as customers... Learn about: Call Centre, Customer Service Skills... More


Price on request
Add to comparator
  • Training
  • London
    and another venue.
  • 1 Day

...telephone collection experience. It is an ideal follow on for those who have attended the ICM 'Gettign Started in Telephone Collections' seminar. Course review... Learn about: Telephone answering, Effective Communication, Negotiation Skills... More


£390
+ VAT
Add to comparator
  • Training
  • Coventry
  • 1 Day

...skills to break down communication barriers and respond to the needs of the caller in an engaging manner. First impressions count. This course is designed... Learn about: Customer Care, Verbal Communication, Call Centre... More


£215
VAT inc.
Add to comparator
  • Training
  • Northampton

...sales and communications. Quality and continuous customer service is an essential element for developing relationships with clients. Professional telephone... Learn about: Influencing Skills, Negotiation Skills, Customer Service Skills... More


Price on request
Add to comparator
  • Training
  • London

...adapted to clients markets. Cultural Training for Off-Shore Call Centres Outsourcing to an off-shore call centre requires total confidence that the... Learn about: Call Centre... More


Price on request
Add to comparator
  • Training
  • London
    and another venue.
  • 1 Day

...Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face. Exceptional Customer Service Training Course Set your Organisation... Learn about: Customer Service Skills... More


£275
VAT inc.
Add to comparator
Brilliant Customer Service training in St Albans
Hertfordshire Chamber of Commerce and Industry
  • Training
  • (St Albans)
  • 1 Day

...This course is suitable for all staff dealing with customers to raise customer service standards by instructing, equipping and inspiring participants... Learn about: Customer Care, Customer Service Skills... More


£250
+ VAT
Add to comparator
  • Training
  • Newcastle Upon Tyne
  • Intermediate
  • Different dates available

...1 Getting Started · Icebreaker · Ground rules · The parking lot · Workshop objectives · Action plans and evaluation forms 2 Who We Are and What We Do · Who Are Customers?... Learn about: Communication Training, Personal Development, Customer Care... More


£295
VAT exempt
Add to comparator
Telephone Service Skills (Part 2) - Inhouse training
Creativedge Training & Development Ltd
  • Training
  • Inhouse

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Customer Service Skills, Sales Training, Call Centre... More


Price on request
Add to comparator
  • Training
  • Distance Learning

...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet. This course covers... Learn about: Influencing Skills, Customer Care, Customer Service Skills... More


Price on request
Add to comparator
Advanced Telephone Techniques - Inhouse training
Rhodes Training and Development Ltd
  • Training
  • Inhouse
  • Advanced
  • 2 Days

...techniques course and is targeted for people who have been performing the role of a Customer Service / Sales advisor for a period of time. The course recognises... Learn about: Call Centre, Customer Service Skills, Customer Care... More


Price on request
Add to comparator
Cold Calling: Chickens training in Coventry
Management Training & Development
  • Training
  • (Coventry)

...outbound Telesales operators, anyone who is making outbound calls who's objective it is to turn leads into prospects Cold Calling For Chickens Course... Learn about: Customer Service Skills, Negotiation Skills, Influencing Skills... More


Price on request
Add to comparator
  • Training
  • (Isle Of Wight)

...critical success factors and at Performance in People we know how to help organisations get the best from their people. Structured scripts are fine... Learn about: Call Centre, Customer Service Skills... More


Price on request
Add to comparator
  • Training
  • Northampton
  • 1 Day

...The phenomenal growth of Call Centres in the UK has presented a multitude of new challenges to organisations that handle customer service, telemarketing... Learn about: Call Centre... More


Price on request
Add to comparator
  • Training
  • London
    and another venue.
  • 3h

...put excitement in your voice, and enthuse a positive winning attitude that will give customers every confidence in you Gauge how to confidently ask questions... Learn about: Customer Service Skills, Customer Care... More


£175
+ VAT
Add to comparator