Care of the LGBT Patient and their Families: Policies, Procedures & Practices to Ensure Quality Care and Reduce Liability

Overview:
This training program will list and enumerate relevant laws, regulations and standards required for health equity and patient-centered care of LGBT patients. It will discuss opportunities to collect LGBT-relevant data and information during the healthcare encounter and help chart strategic community outreach efforts to the LGBT population.

Why should you Attend: Because healthcare professionals and organizations assume their patients are heterosexual, questions asked on admission, treatment by professionals, and the quality of patient care may be compromised. Most RNs, MDs and other health professionals are unaware of the detrimental care and discrimination that LGBT patients experience by their caregivers and by the healthcare organization.

Not only does this minimize the quality of care, but also increases the likelihood of discrimination and costly law suits from a variety of different laws.

This webcast will focus on creating awareness among healthcare providers and professionals on the impact of a patient’s LGBT status on their healthcare, as well as the potential liability in treating the LGBT patient and her or his family discriminately.

• To list relevant laws, regulations and standards required for health equity and patient-centered care of LGBT patients
• To identify key policy, procedure and practice issues related to LGBT patients and their families to incorporate into already existing policies, procedures and practices
• To discuss opportunities to collect LGBT-relevant data and information during the healthcare encounter
• To identify or revise strategic community outreach efforts to the LGBT population
• To name a variety of resources related to LGBT healthcare

Areas Covered in the Session:

• Definition of specific LGBT vocabulary such as intersex, queer, cisgender, to name a few, health professionals should be familiar with
• Review of statistics demonstrating the sub-standard care LGBT patients experience within the healthcare milieu
• Discussion about transgenderism
• Illustrate how the Affordable Care Act is being used to bring discrimination charges for poor and discriminatory care to LGBT patients
• Use the JCAHO Guidelines for the treatment of LGBT patients

Who Will Benefit:

• Chief Medical Officer
• Chief Nursing Officer
• VP of Nursing
• Admissions Department
• MDs, RNs
• Therapists - PT, OT, Quality Improvement Director
• Compliance Director
• CEO
• CFO
• Information Systems Manager
• HIPAA Officer
• Compliance Officer
• Chief Information Officer
• Health Information Manager
• Healthcare Counsel/Lawyer
• Office Manager
• Contracts Manager
• Practice Manager
• MDs and Other Medical Professionals
• HR Personnel & Managers Working in Health Care Industry

Instructor:Dr. Susan Strauss is a national and international speaker, trainer, consultant and a recognized expert on workplace and school harassment and bullying. She conducts harassment and bullying investigations and functions as an expert witness in harassment and bullying lawsuits. Her clients are from business, education, healthcare, law, and government organizations from both the public and private sector.