Certificate in Hospitality

Certificate in Hospitality - Overview

Course Title

ASET Certificate in Hospitality

Student Profile

This programme is designed for anyone working or planning to work in a hospitality environment to gain a broad understanding of the industry and job roles

Study Method

The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and study guide plus tutor support by telephone, mail and email.

Assessment

The ASET certificate, which is a recognised award, is gained through completing a short series of written assignments plus a multi-choice style end-test.

Course Outline

Company and Candidate Information: Detailing Company Profile and Organisation, personal Job Description, Curriculum Vitae, Personal Development Plan and Aims and Objectives
Products and Services: Understanding how to receive guests, prepare rooms and offer a food and drink service
Customer Types and Requirements: The importance of understanding the different types of customers, defining products and services and ensuring customer satisfaction
Local Knowledge: Outlining details of local and regional transport, places of interest and services
Working within your Organisation: Understanding the physical environment, working within a team and Company rules and policies
Health & Hygiene: Detailing health matters and essential hygiene knowledge
Safety & Security: Understanding the general safety issues in the workplace, Security implications and legal and statutory requirements