Certificate in Principles of Customer Service (online) Level 2

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Benefits:

• Achieve a nationally recognised Level 2 qualification

• Further your personal and professional development

• Learn at a time that suits you without having to attend college

• Improve your understanding of how to successfully handle complaints

• Reduce the risk of complaints