College Attendance Certificate - Advanced Medical Receptionist

Advanced Medical Receptionist

• Subject area:Health & Care
• Course type:For employers

Course description
o Aimed at: Medical receptionists who have more than one year's experience, who may have attended a previous basic course, or who have extra responsibilities.
Content
• Assertiveness skills for dealing with difficult people
• Handling complaints and dealing with difficult situations
• The current situation within the Primary Care setting
• Practice systems and protocols including fire procedures/security procedures/opportunistic screening/fees payable at the desk
• Some common drugs and their actions
Delegates are asked to bring with them copies of practice systems and protocols to aid discussions.

Final award
College Attendance Certificate

Entry requirements
None

Code Campus Duration Start date Day(s) Times Fees
XSMF306P Milton Park 1 day 20 Nov 2009 Fri 9:30am â€" 12:45pm £60
XSMF305P Milton Park 1 day Fri 9:30am â€" 12:45pm £60