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Classroom-based Call Centre Colleges
- NVQ
- Broadstairs
- Different dates available
...portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor, offering guidance and support through the qualification... Learn about: Customer Service Skills, Customer Care, Call Centre...
Similar training in other typologies
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...(First impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives?... Learn about: Call Centre, Handling Complaints, First Impressions...
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Postgraduate
- Buckingham
- January
...to the body of knowledge in a particular academic or professional discipline. DPhil -3 academic years of full-time study or 6 years of part-time study... Learn about: Part Time, Business School, Call Centre...
...to the body of knowledge in a particular academic or professional discipline. DPhil -3 academic years of full-time study or 6 years of part-time study... Learn about: Part Time, Business School, Call Centre...
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Course
- Glasgowandanother venue.
- Leeds
- 1 Day
...What Will Students Learn? -The nuances of body language and verbal skills. -Aspects of verbal communication such as tone, cadence, and pitch... Learn about: Call Centre, Telephone techniques, Communication Training...
- Short course
- Belfast City
- Beginner
- Different dates available
...Understand the Call Centre role and responsibilities Know how the call centre environment operates Have good customer service principles Identify and understand... Learn about: Telephone techniques, Sales opportunities, Team Training...
- Course
- London
- Different dates available
...IFAs etc. It does not cover OLAB, Fiscal Representation and new non-resident policies in depth. Complex taxation issues are covered on the Life Products Taxation Course... Learn about: Sales Training, Call Centre, Sales Representatives...
- Short course
- Belfast City
- Beginner
- Different dates available
...Call Centre Manager and the Team Leader Explore the Candor effect and how it can lead to improve efficiency Explore differentiation defined – about people... Learn about: Call Centre, Leadership style, Team Leader...
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The staff and the course is very much worthy of appreciation.
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- Short course
- London
- 1 Day
...Topics covered: Why Communication Goes Wrong Building Rapport Communication Methods Personal Communication Style Questionnaire MODULE 6: Telephone Skills Learning outcomes... Learn about: Assertiveness Training, Persuasion Skills, Negotiation Skills...
...Topics covered: Why Communication Goes Wrong Building Rapport Communication Methods Personal Communication Style Questionnaire MODULE 6: Telephone Skills Learning outcomes... Learn about: Assertiveness Training, Persuasion Skills, Negotiation Skills...
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The staff and the course is very much worthy of appreciation.
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