Communication & Conflict Management


In Gainsborough

£ 50 + VAT


  • Typology


  • Location


  • Class hours





Gainsborough (Lincolnshire)
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Security Training Centre , Lea Road, DN21 1LX


On request

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Course programme

Training content

The training can be delivered over four days or at weekends or evening sessions. The training includes part 2; Communication & Conflict Management will be tailored to the licensable sector you wish to apply for or can be delivered as a stand alone qualification.

Part 2: Practical scenario based training and assessment (7.5hours)

Aim: To develop knowledge and skills in communication and conflict management

  • Avoiding conflict and reducing risk
  • Defusing conflict
  • Resolving conflict
  • Post-incident considerations and learning from conflict.

Qualification exemptions

Security operatives who have successfully achieved an award/qualification in a security discipline and hold a certificate, which has been awarded by a recognised and approved awarding body, may be exempt from part 1 of the core competency training.

Examples of such exemptions are:

  • NVQ Level 2 in Providing Security Services
  • SVQ Level 2 in Providing Security Services
  • NVQ Level 2 in Security, Safety & Loss Prevention
  • SVQ Level 2 in Security, Safety & Loss Prevention
  • Knowledge of the Professional Security Officer Level 2 - SITO/City & Guilds

Exemptions based on prior learning

Applicants may present to an Awarding body-approved training centre evidence of relevant competence which is not based on a recognised qualification, for consideration of accreditation of prior learning by the training provider. Such accreditation of prior learning consideration must be evidence-based, must have clear audit-trails on how each final decision was reached, and be based on the principles of authenticity, currency, relevance and sufficiency.

Communication & Conflict Management

£ 50 + VAT