Communication & Conflict Management
Course
Inhouse
Description
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Type
Course
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Methodology
Inhouse
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Class hours
30h
Reviews
Course programme
Training content
The training can be delivered over four days or at weekends or evening sessions. The training includes part 2; Communication & Conflict Management will be tailored to the licensable sector you wish to apply for or can be delivered as a stand alone qualification.
Part 2: Practical scenario based training and assessment (7.5hours)
Aim: To develop knowledge and skills in communication and conflict management
- Avoiding conflict and reducing risk
- Defusing conflict
- Resolving conflict
- Post-incident considerations and learning from conflict.
Qualification exemptions
Security operatives who have successfully achieved an award/qualification in a security discipline and hold a certificate, which has been awarded by a recognised and approved awarding body, may be exempt from part 1 of the core competency training.
Examples of such exemptions are:
- NVQ Level 2 in Providing Security Services
- SVQ Level 2 in Providing Security Services
- NVQ Level 2 in Security, Safety & Loss Prevention
- SVQ Level 2 in Security, Safety & Loss Prevention
- Knowledge of the Professional Security Officer Level 2 - SITO/City & Guilds
Exemptions based on prior learning
Applicants may present to an Awarding body-approved training centre evidence of relevant competence which is not based on a recognised qualification, for consideration of accreditation of prior learning by the training provider. Such accreditation of prior learning consideration must be evidence-based, must have clear audit-trails on how each final decision was reached, and be based on the principles of authenticity, currency, relevance and sufficiency.
Communication & Conflict Management