Communication Skills

Effective Communication Skills

Introduction This highly interactive course challenges delegates to review their communication style. It covers various aspects of communication including: barriers, influencing, questioning, listening, feedback and assertiveness skills.

Course Objectives By the end of the course you will be able to:

• Achieve results in your communication with others
  
• Understand the importance of open two way communication
  
• Understand the barriers to effective communication
  
• Develop influencing and assertive skills
  
• Develop questioning and listening skills
  
• Give effective feedback

Content

Framework for influencing and recognising behaviour styles barriers to communication.

How to question and listen.

Rights and responsibilities.

How to give constructive feedback.

Recognising assertiveness.

How to be assertive.

Getting your point across assertively

One to one conflict.

Course Includes: Lunch/refreshments and course materials.