Communication Skills

Description
We communicate all the time with different people in different situations. However, we rarely think about the messages we are sending. If we can understand more about our own communication style and how it may impact on others, we can be more effective in all situations.

Who should attend?
Anyone wanting to improve their communication skills.

What they will learn
• How different communication styles can influence behaviours
• The importance of effective communication
• What their favoured channel of communication is
• Communication filters and barriers
• The skills of active listening



Introductions
Starting to identify core communication skills


What is communication
What makes up communication
Who we communicate with
Communication filters
Communication barriers

How does communication happen now?
Discussion in groups
What are the difficulties?
How could they be resolved?



Communication styles
Identifying different styles
Identifying different channels of communication
How to build rapport

Active Listening
How to get involved with the communication process
Effective Questioning
Words, thoughts and feelings