Communication Skills for Receptionists

Alpha Training

Short course

In London

Price on request

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Description

  • Type

    Short course

  • Location

    London

  • Duration

    1 Day

By the end of this course delegates will: Understand the principles of effective communication. Recognise barriers to communication and how to overcome these. Understand the difference between assertive and aggressive behaviour. Be able to apply appropriate techniques to deal with difficult situations and behaviour. Be able to take clear, concise messages. Suitable for: This course is designed for receptionists in GP's surgeries. It aims to explore the communications issues involved in dealing with both the public and colleagues. The course looks at face-to-face, telephone and written communication.

Facilities

Location

Start date

London
See map
Portland House, London, Victoria

Start date

On request

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Course programme

Communication Skills for Receptionists

Course contents:

Communication
What is it?
What are the barriers to communication?
Questioning and listening skills
Dealing with other people
Assertive and aggressive behaviour
Handling difficult situations
Ways to improve relationships at work
Written Communication
Effective message taking

Alpha Training is one of the UK's leading independent professional training companies. As well as offering pre-designed courses we can customise training solutions to meet your specific business needs. We can deliver training exclusively for your company onsite at your premises or offsite at selected venues. We are committed to providing the highest quality training and client service. Our team of highly experienced trainers have in-depth subject knowledge and proven training skills. And our courses are designed to help you perform to your maximum potential.

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Communication Skills for Receptionists

Price on request

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