Communication Skills for Telephone, Conference Calls

Develop clear and confident telephone communication skills
Improve active listening and verbal clarity
Understand professional call etiquette and structure
Communicate effectively during conference calls
Manage challenging conversations calmly
Enhance teamwork and collaboration through voice communication

This course is intended for individuals who regularly communicate by telephone or participate in conference calls as part of their professional role. It is ideal for those working in customer service, administration, sales, management, healthcare, education, or remote and hybrid working environments. The course is also suitable for learners seeking to improve their professional communication skills to support career progression or personal development.

Whether you are entering the workplace, changing careers, or aiming to enhance your confidence during calls and meetings, this course provides accessible and practical guidance. It is suitable for professionals at all levels, including those who wish to improve teamwork, client communication, and meeting participation. No prior experience is required, making it an inclusive option for learners looking to strengthen essential workplace communication skills.

There are no formal entry requirements for this course, making it accessible to a wide range of learners. It is suitable for individuals aged 16 and over who wish to develop professional communication skills. A good standard of English is recommended to ensure effective understanding of course materials and activities. Basic numeracy and IT skills are also advised, as learners will access course content online. This course is designed to be flexible and inclusive, supporting learners from diverse educational and professional backgrounds.

Upon successful completion of the Communication Skills for Telephone, Conference Calls, you will qualify for a UK and internationally recognised professional certification. You may also choose to formalise your achievement by obtaining your PDF Certificate for £9 or a Hardcopy Certificate for £15.

This course offers flexible, self-paced learning that fits around professional and personal commitments. Expert-designed modules focus on practical communication skills that can be applied immediately in the workplace. The content is structured to support clear progression and confidence building, making it suitable for learners at all levels. With a strong emphasis on professional communication, the course delivers career-focused outcomes that enhance employability and workplace performance. The skills gained are highly transferable and provide valuable evidence of continuous professional development, helping learners strengthen their CV and professional profile.

This course is designed to be accessible and suitable for learners at all levels. The content is clearly structured and written in straightforward language, making it easy to follow even if you have limited prior experience in professional communication. Learners can progress at their own pace, allowing time to understand key concepts such as active listening, call etiquette, and effective verbal communication without pressure.

Strong communication skills are essential across almost all industries. This course helps learners improve confidence, clarity, and professionalism during telephone and conference calls, which are highly valued by employers. Completing the course can support career progression, improve workplace relationships, and strengthen your CV by demonstrating commitment to professional development and effective communication.

The course is delivered entirely online through a self-paced learning platform. Learners can access materials at any time, from any location, using a computer or mobile device. This flexible study method allows you to balance learning with work or personal commitments while developing essential communication skills in a convenient and supportive format.