Communication Skills at Work

Doctrina Training & Consultancy Ltd

Short course

In Belfast City

£ 145 VAT exempt

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Description

  • Type

    Short course

  • Level

    Beginner

  • Location

    Belfast city (Northern Ireland)

  • Class hours

    4h

  • Duration

    1 Day

  • Start date

    Different dates available

The ability to communicate clearly and professionally is of vital importance to any business. It can be a real challenge, especially in busy, fast-paced or stressful situations to be professional when either speaking face to face or just simply over the telephone. This programme is designed to equip participants with the tools and techniques to improve how to communicate with others in the workplace.

Important information

Documents

  • Communication Skills at Work.pdf

Facilities

Location

Start date

Belfast City (County Antrim)
See map
St. Annes Square, 20 Talbot Street, BT1 2LD

Start date

Different dates availableEnrolment now open
Different dates availableEnrolment now open
Different dates availableEnrolment now open

About this course

Understand the importance of first impressions – how to make a positive impression with communication skills
Know how to build and maintain rapport with colleagues and clients
Develop interpersonal skills – stating the case, listening skills, summarising, clarifying and the use of positive body language
Identify the appropriate communication medium
Be able to adapt a communication style appropriate to the message and the audience
Be able to use confident communication skills in difficult situations

Suitable for anyone who would like to improve their communication skills and be more effective in the workplace.

No requirements

Certificate of Attendance

Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date.

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Reviews

Subjects

  • Body Language
  • Listening Skills
  • Communication Skills
  • Communications
  • Cultural Communication
  • Communication Training
  • Interpersonal Communication
  • Skills Communication
  • Improve Communication
  • Oral Communication
  • Verbal Communication

Teachers and trainers (1)

Unconfirmed Unconfirmed

Unconfirmed Unconfirmed

Unconfirmed

Doctrina's Training & Consultancy Ltd scope of trainers all have extensive knowledge and experience of delivering Customer Care training to the private and public sector as well as the voluntary sector.

Course programme

The ability to communicate clearly and professionally is of vital importance to any business. It can be a real challenge, especially in busy or fast-paced or stressful situations to be professional when either speaking face to face or just simply over the telephone. This highly interactive programme is designed to equip participants with the tools and techniques to improve how they communicate with others in the workplace.

Objectives

By the end of the course participants will:

· The importance of first impressions – how to make a positive impression with your communication skills.

· How to build and maintain rapport with colleagues and clients

· Developing your interpersonal skills – stating your case, listening skills, summarising, clarifying, the use of positive body language

· Choosing the appropriate communication medium

· Be able to adapt your communication style appropriate to your message and your audience

· Use confident communication skills in difficult situations.

Additional information

We can also deliver this course in house if required.

See related categories

Communication Skills at Work

£ 145 VAT exempt

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